Team/Shift Leader
Chick-fil-A Foxborough – Patriot Place
Experience Requirement (Read Carefully)
Chick-fil-A experience is preferred for application to this position.
Applications without leadership experience will not be considered.
Minimum 1 year prior experience with Chick-fil-A as a Shift Lead, Crew Lead, Supervisor, Team Lead, Restaurant Manager, or Assistant Manager is preferred.
About the Role
A Team/Shift Leader is a high-capacity operational leader responsible for driving execution, accountability, and measurable results.
You are expected to be:
- A Leader first and foremost - Lead with purpose
- A standard-setter, not a negotiator of expectations
- A protector of culture through accountability
A Team/Shift Leader understands that servant leadership includes hard conversations, consistent enforcement of standards, and disciplined execution of systems.
Systems & Accountability
Team/Shift Leaders are fully responsible for implementing and enforcing:
- Chick-fil-A policies and procedures
- Operational Excellence standards
- Core 4 & Winning Hearts Every Day
- Proper use of the Chick-fil-A One Click App
This includes:
- Documenting coaching and disciplinary action in real time
- Tracking performance trends
- Following progressive discipline properly
- Protecting the business through consistent documentation
Failure to execute systems consistently is failure to lead.
Financial & Operational Ownership
Team/Shift Leader must understand and be accountable for:
- Labor percentages and deployment strategy
- Productivity benchmarks
- Inventory management awareness
- Drawer accuracy and cash handling standards
- Sales awareness and throughput
- Shift-level profitability impact
This position requires someone who understands that leadership decisions directly impact:
- Financial performance
- Guest experience
- Team morale
- Brand reputation
You will be expected to know the numbers and manage accordingly.
Position Type
Full-Time or Part-Time
Starting at $18.00 + per hour (commensurate with experience)
Team/Shift Leader Responsibilities
OPENING or CLOSING AVAILABILITY REQUIRED
- Lead daily operations in a high-volume, fast-paced restaurant
- Drive labor efficiency while maintaining service excellence
- Hold team members accountable to policy and standards
- Lead shift planning and deployment strategy
- Conduct daily huddles with clarity and direction
- Serve as key holder; open and/or close restaurant
- Count drawers and finalize day accurately
- Execute and enforce all checklists and procedures
- Address performance issues immediately and document in One Click
- Coach team members toward measurable improvement
Qualifications & Requirements
- Minimum 1 year Chick-fil-A leadership experience preferred
- Experience leading large teams
- Proven history of measurable operational success
- Strong understanding of labor management
- Understanding food cost and waste
- Comfortable enforcing policy without hesitation
- Strong communication skills
- Reliable transportation
- Ability to thrive in a high-expectation environment
Preferred Qualifications
- Experience with One Click system documentation
- Experience leading in a high-volume restaurant
About Chick-fil-A
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.