Chick-fil-A Rincon is seeking a dynamic and dedicated individual to join our team as a Shift Director. As a Shift Director, you will play a pivotal role in the smooth and efficient operation of our restaurant during your assigned shifts. You will be responsible for executing and adapting strategies that directly impact our team's performance, overseeing all restaurant operations in both the Front of House (FOH) and Back of House (BOH), and holding the team accountable for upholding Chick-fil-A's high operational standards. If you're a motivated, results-driven leader with a passion for delivering exceptional customer experiences and driving team success, we encourage you to apply.
Key Responsibilities:
- Work 40 hours per week in the restaurant, actively participating on the floor alongside your team.
- Have availability for both opening and closing shifts as needed.
Objectives of the Shift Director:
- Proactively and reactively address operational challenges to ensure smooth shift operations.
- Ensure strict adherence to the restaurant handbook policies and Chick-fil-A's Operational Standards.
- Maintain a food-safe and team member-safe environment.
- Set clear daily goals for the team and individual team member positions.
- Take ownership of and resolve issues that may impact not only your shift but other’s shifts as well.
- Provide in-the-moment coaching to Supervisors and Team Members.
- Support Supervisors in effectively running their areas.
- Foster and nurture the unique culture of Chick-fil-A Rincon.
- Demonstrate care and empathy towards team members and guests.
Measurables of Success:
- Achieve Customer Experience Measurement (CEM) scores within the top 20% of the Chick-fil-A chain.
- Maintain Food Cost within targets.
- Manage Labor costs within targets.
- Maintain an Elite Food Safety Score.
- Achieve Steritech, Quality Inspection Visit (QIV), and Health Department scores of 95%-100%.
- Ensure 100% SAFE Daily Critical and ERQA compliance.
- Foster an engaged and excited team that embodies the core values of Chick-fil-A Rincon.
Benefits:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities (must apply and be approved annually; 75% of applicant employees are approved; Scholarships range from $1,000 up to $25,000)
- Free meals during shifts
- Free college tuition through our partnership with Point University
- Competitive pay
If you are a results-oriented leader who is ready to make a significant impact in a thriving Chick-fil-A restaurant and help us achieve excellence in customer service and operational efficiency, we encourage you to apply for the Shift Director position at Chick-fil-A Rincon. Join our team and be part of a culture that cares about both its team members and customers.
To apply, please submit your resume and cover letter detailing your relevant experience and your availability for opening and closing shifts. We look forward to reviewing your application!
This Chick-fil-A® Restaurant is operated by an independent franchised business owner
who makes all their own employment decisions and are responsible for their own
content and policies.