Reports to: Director on Shift, Operations Director, Operator
Job Purpose:
The Supervisor manages daily operations in the Back of House (BOH) or Front of House (FOH) to ensure efficient, high-quality service for guests. They lead the entire shift, overseeing staff, addressing issues, and maintaining standards of safety, cleanliness, and guest satisfaction.
Key Responsibilities:
- Shift Leadership: Oversee the entire shift, ensuring smooth and efficient operations across all areas.
- Problem Resolution: Proactively address issues, preventing operational bottlenecks and maintaining consistent service flow.
- Team Accountability: Enforce company policies (Rincon Handbook) and operational standards (Pathway), holding team members accountable for their responsibilities, and communicating operational expectations.
- Safety Oversight: Maintain a food-safe and team member-safe environment by ensuring all safety protocols are followed.
- Daily Goal Setting: Communicate clear, actionable goals to team members for both shift-wide and individual performance.
- Cleanliness Management: Ensure the workspace is always kept to the highest standard of cleanliness.
- Problem Ownership: Take responsibility for any issues that could impact the shift or subsequent shifts, resolving them promptly.
- Coaching and Development: Provide on-the-spot coaching to Assistant Supervisors and Team Members to foster their growth.
- Assistant Supervisor Leadership: Mentor and guide Assistant Supervisors, helping them develop leadership skills and effectively manage their areas.
Expectations:
- Problem Solver: Quickly identify and address operational challenges to keep operations running smoothly.
- Team Leader: Lead by example, motivating and holding your team accountable to meet company standards.
- Safety Focus: Uphold food and team member safety guidelines at all times.
- Clear Communication: Provide direction and feedback to the team in real-time.
- Ownership and Initiative: Take full responsibility for the shift’s success, stepping in to resolve issues as they arise.
- Leadership Development: Actively develop the leadership potential of Assistant Supervisors, Trainers, and Team Members.
- Flexibility: Able and willing to complete any tasks assigned by Directors and/or Operator.
Qualifications:
- Chick-fil-A experience is required
- Proven ability to solve problems in a fast-paced environment
- Strong knowledge of food safety and health guidelines
- Demonstrated experience in leading and motivating peers or teams
- Strong sense of accountability and ownership of duties
- Completion of Supervisor training
- Full-time Supervisors must be available to lead 5 shifts (5am-4pm or 12pm-11pm) per week, including Saturdays
- Part-time Supervisors must be available to lead 3 shifts (5am-4pm or 12pm-11pm) per week, including Saturdays
- Demonstrate a strong understanding and embodiment of our culture of CARE
- Willingness to grow, accept accountability, and handle feedback
- Meet all Assistant Supervisor qualifications and responsibilities.
This Chick-fil-A® Restaurant is operated by an independent franchised business owner
who makes all their own employment decisions and are responsible for their own
content and policies.
