Job description:
The Shift Leader plays a critical role in driving daily restaurant operations, leading team performance, and ensuring consistent execution of brand standards. Serving as the Manager on Duty , this position is responsible for delivering an exceptional guest experience while maintaining high standards in Quality, Service, and Cleanliness.
This role requires a hands-on leader who can manage fast-paced operations, coach team members in real time, and hold the team accountable to performance expectations.
Key Responsibilities
Shift Leadership & Operations
- Lead and manage restaurant operations during assigned shifts as MOD
- Deploy team members effectively across key positions (kitchen and front of house)
- Drive strong execution during peak and non-peak hours
- Monitor ticket times, order flow, and Speed of Service (SOS) performance
- Adjust staffing and manage breaks based on business needs
- Communicate clear goals and expectations to the team each shift
Food Quality & Safety
- Ensure all food is prepared and presented to brand standards
- Monitor inventory levels, prep readiness, and product quality
- Complete food safety checks, including temperature logs and compliance procedures
- Maintain full adherence to food safety regulations and QSC standards
Cleanliness & Restaurant Standards
- Execute daily cleaning plans and maintain sanitation standards
- Ensure cleanliness across the entire restaurant (FOH and BOH)
- Maintain cleaning systems and documentation
- Support equipment upkeep, including fryer maintenance and boil-outs
Cash Handling & Administrative Execution
- Follow all cash handling procedures and maintain accurate cash control
- Balance registers and complete required shift documentation
- Execute opening and closing procedures with consistency
- Support deposit processes when assigned
Guest Experience
- Deliver fast, friendly, and accurate service on every shift
- Address and resolve guest concerns professionally and efficiently
- Ensure team members consistently follow service standards
- Create a positive, high-energy environment that keeps guests coming back
Qualifications
- Previous restaurant or shift leadership experience preferred
- Strong leadership, communication, and problem-solving skills
- Ability to perform in a fast-paced, high-volume environment
- Knowledge of food safety and sanitation practices
- Flexible availability, including nights, weekends, and holidays
Work schedule
- 8 hour shift
- 10 hour shift
- 12 hour shift
- Weekend availability
- Monday to Friday
Supplemental pay
- Tips
Benefits
- Flexible schedule
- Paid time off
- Paid training