Job Description: Bike Mechanic
Reports to: Service Manager, Store Manager & Store Supervisor/Management Team
Direct Reports: None
Position Philosophy: The Bike Technician is responsible for all levels of service as they relate to bicycle repairs. These repairs include basic bicycle tune ups all the way through a complete suspension overhaul. A successful Owenhouse Cycling Bike Technician should strive to go above & beyond with “Every customer's bicycle, every time.”
Essential Duties, Responsibilities & Requirements:
Culture Awareness:
- Dress appropriately and according to company policy.
- Represent the company well; internally and to the general public.
- Assure the Core Values are alive and well in all Owenhouse facilities through all forms of communication and daily interactions with employees, customers and vendors.
Always Be Open Minded
Communicate & Listen
Enjoy What You Do
Team Spirit
Engage The Customer
Above And Beyond
Make A Difference
Store Operations:
- Provide a positive representation of Owenhouse Cycling
- Possess a friendly outgoing demeanor.
- Work well with associates as well as customers.
- Possess strong product knowledge and knowledge of store layout and location of products.
- ssist with daily maintenance, orderliness and cleanliness of the service area & stock room.
- Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
- Proficiently Front & Face.
- Provide assistance to Department Specialists, i.e. price changes, special orders.
- Communicate any Service related issues to the Service Manager for follow up.
- Participate in daily Huddles.
- Follow all store safety policies and procedures.
- Be professional in appearance and actions.
- Smile! Laugh! & Have fun!
- Project a friendly, outgoing demeanor; work well with customers as well as fellow team associates.Assist in creating a positive, professional and safe work environment.
- Assist with stocking of merchandise throughout the store & service area.
- Assist with maintaining back stock levels.
- Communicate any problem or issue that requires Supervisor/Management assistance.
- Strong organizational skills are encouraged.
- Good verbal and written communication skills are encouraged to handle projects and tasks.
- Ability and willingness to work flexible hours if needed to meet the needs of the business
- Other duties may be assigned.
Other Essential Requirements:
- High School or GED equivalent.
- Previous Bike Technician/Mechanic experience.
- Basic knowledge of the bicycle industry & components available.
- Customer service experience preferred but not required.
- Retail stocking experience preferred but not required.
- Knowledge of computer systems is required.
- Level 3 Tech training or higher.
Experience:
- Basic brake, derailleur installation & adjustments.
- Full installation of a Dropper seatpost.
- Hydraulic brake bleed.
- Ability to perform a full bike drivetrain adjustment & cleaning.
- Chain replacement, compatibility, chainline & chainring compatibility.
- Wheel building, truing & repair.
- How to cut spokes to custom lengths using a Phil Wood Spoke Cutter.
- Fork lowers & damper service.
- Shock air can & damper service. (use of Andreani bleeder & Nitrogen fill system)
- Full tear down of suspension linkage & replacement bearings.
- Complete bike assembly. (i.e Ibis, Santa Cruz bike builds)
- Properly adjust caliper & linear pull brakes, mechanical disc brakes, & hydraulic disc brakes.
- Ability to replace all cables/housing/hoses.
- Proper bicycle set up and adjustment.
- Appropriate Repair stand use.
- Component standards.
- Know how to use all measuring tools. (i.e BCD, tensiometer, chain wear tool etc.)
- Know how to properly use Torque measurement tools.
- Appropriate Solvent/lubricant use.
- Bearing inspection & assessment. (cartridge & conventional loose ball)
- Crankset knowledge.
- Handlebar & stem knowledge.
- Bottom bracket knowledge.
- Proper use of cutting tools.
- Saddle & seatpost knowledge.
- Tire/Rim compatibility.
- Pedal compatibility.
Physical Requirements:
- Must be in good physical condition and work wisely.
- Unloading of freight is to be accomplished safely, carefully, and quickly with care not to injure stock or self.
- Must be physically able to lift and handle a minimum of 70lbs.
- Proper lifting procedures must be followed at all times
- Ability to bend and twist, push and pull, stoop, and kneel.
- Ability to ascend and descend a ladder.
- Ability to work at heights.
- Ability to stand for extended periods of time.
- Ability to hear, understand and communicate orally and in writing to staff.
If this sounds like you, we can't wait to meet you!
Work schedule
- 8 hour shift
- Weekend availability
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Paid training
- 401(k) matching
- Flexible schedule
- Employee discount