A Hotel Assistant General Manager (AGM) acts as the primary support to the General Manager, overseeing daily operations, staff, and guest satisfaction to ensure high standards and profitability. They manage department heads, handle guest escalations, and step in as the lead manager when the GM is absent.
Key Responsibilities
- Operational Leadership: Manage daily operations (front office, housekeeping, maintenance).
- Staff Management: Recruit, train, schedule, and mentor staff to enhance performance.
- Guest Service: Ensure high service standards and resolve difficult guest complaints promptly.
- Financial Performance: Monitor expenses, control labor costs, and assist with budgeting to maximize profit.
- Quality Assurance: Conduct regular property inspections to maintain cleanliness and safety standards.
- Revenue: have an understanding of revenue management
Common Qualifications
- Experience: Several years of hospitality industry experience.
- Education: High school diploma or GED required; a degree in hotel management is often preferred.
- Skills: Strong leadership, communication, and problem-solving abilities
Work schedule
- 10 hour shift
- Weekend availability
- Holidays
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- 401(k) matching
- Employee discount