• Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with French Quarter Guest House standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with French Quarter Guest House standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
• Establish and maintain a key control system for the department.
• Operate radios efficiently and professionally in communicating with hotel staff.
Ensure the proper use of radio etiquette within the housekeeping department.
• Monitor and direct all Housekeeping and Laundry leadership.
• Ensure compliance to company and brand training using the steps to effective training according to French Quarter Guest House standards.
• Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.
• Conduct monthly department meetings with housekeeping staff according to French Quarter Guest House standards.
• Prepare associate Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report
to the General Manager weekly.
• Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to French Quarter Guest House S.O.P.'s.
• Ensure guest privacy and security by correctly following French Quarter Guest House procedures.
• Participate in required M.O.D. coverage as scheduled.
• Ensure implementation of all French Quarter Guest House’s policies and house rules.
• Train and review all "House Safety" rules and procedures with Housekeeping staff.
• Motivate, coach, counsel and discipline all Housekeeping leaders according to French Quarter Guest House S.O.P.'s.
• Lead and facilitate monthly all-associate team meetings, and any other functions required by management.
• Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to French Quarter Guest House standards.
• Maintain a professional working relationship and promote open lines of communication with other managers, associates and all other departments.
• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
• Focus the Housekeeping Department on its role in contributing to the guest service scores.
• Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other associates.
• Conduct twice weekly walk through with General Manager and Property Engineer.
• Use the telephone and computer system for reporting and verifying room status.
• Properly store, secure and issue supplies as needed to meet business demands.
• Complete all reports in a timely and efficient manner as required by management.
• Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department.
• Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s, special guests and requests.
• Perform any other duties as requested by the General Manager.
Please note that the 4 houses are spread between a 13 block radius in the French Quarter.
Work schedule
- 8 hour shift
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount