General Manager/Director of Operations

About Chick-fil-A Baylor

At Chick-fil-A Baylor, we are committed to serving our guests with excellence while investing in our team and community. We strive to create a positive impact through genuine hospitality, quality food, and meaningful relationships.

Position Overview

The General Manager/Director of Operations is responsible for the overall leadership, daily operations, and success of Chick-fil-A Baylor. This role requires a hands-on servant leader who is passionate about developing people and building relationships, delivering exceptional guest experiences, and driving strong business results while upholding Chick-fil-A’s values.

Leadership & Team Development

·     Develop, coach, and lead a high-performing leadership team and team members

·     Build a positive and welcoming culture rooted in Chick-fil-A’s core values

·     Provide coaching, accountability, development, and growth opportunities for team members

·     Lead by example in leadership, culture, values, professionalism, hospitality, relationships, and work ethic

·     Humble and receptive to coaching and feedback, ability to work collaboratively with other leaders

Operations Management

·     Oversee daily restaurant operations, ensure operational efficiency and excellence

·     Maintain high standards for food quality, food safety, cleanliness, and guest experience

·     Ensure compliance with all health, safety, and company policies

·     Manage inventory, ordering, community, and vendor relationships

Guest Experience & Community Engagement

·     Deliver exceptional customer service and hospitality at all times – set the standard for excellence

·     Resolve guest concerns quickly and professionally

·     Create a welcoming and community-focused restaurant environment

·     Host community engagement events (spirit nights, holiday dinners, etc…)

Financial Performance

·     Manage P&L (FCR) – focus primarily on financial controllables such as labor productivity, food cost, repairs and maintenance and team member expenses

·     Grow sales through vision and strategy, operational efficiency and effectiveness, people development,

·     Monitor key performance metrics and implement improvement

Qualifications

·     5+ years of leadership or management experience (restaurant or hospitality preferred)

·     Proven ability to cast vision, lead and develop teams and individuals

·     Strong business acumen and organizational skills

·     Excellent communication and interpersonal skills – ability to build relationships

·     Passion for customer service and servant leadership

·     Ability to work flexible hours, including evenings and weekends

Preferred Qualifications

·     Quick-service restaurant (QSR) experience

·     Experience managing high-volume operations

·     Familiarity with Chick-fil-A systems and culture

Compensation & Benefits

·     Competitive salary (based on experience)

·     Performance-based bonuses

·     Leadership development and growth opportunities

·     Paid time off

Work schedule

• Other

Supplemental pay

• Bonus pay
• Other

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Employee discount
• Other