At Chick-fil-A Winterpock we believe our leaders have the power to make a difference in every life, every day. We strive for excellence, while offering a space for grace - with both our team members and guests. A Chick-fil-A Shift Lead is responsible for all shift operations, team member care, and overall guest service within the restaurant. They must operate with excellence both in character and in performance at all times. Because of the high expectations set for leaders in our industry, the selection for this position is a multi-step process.
Responsibilities:
- Model the mission and Values with guests and team members.
- Lead, train, and support the focus areas of the “Winning Hearts Everyday” strategy: Clean & Safe Environment, Great Food, Fast & Accurate Service and Genuine Hospitality.
- Lead, train, and support the four components of the hospitality model: Honor, Dignity, and Respect for all, 1st Mile: CORE 4,and 2nd mile: Create a Moment, and Recovery utilizing the HEARD model.
- Oversee all operations of Back of House as designated as “your area” on shift.
- Inspect and ensure designated areas are operationally set up for success (stocked, staffed, etc.)
- Set and discuss goals with team members in your area (sales goals, speed of service, order accuracy, etc)
- Hold team members accountable to standards of operation
- Assign and ensure rotations/positional changes as needed on shift
- Work with fellow operational leaders to ensure all team members’ breaks are completed.
- Contribute to the team environment within our leadership structure - problem solve, contribute to the group and invest in the overall success of our business, all areas of the store
- Collaboratively work with fellow leaders to ensure the overall goals are achieved.
- Maintain a positive attitude and professional approach
- Steward the sanctity of your influence well and continuously coach and develop existing team members
- Communicate all goals and success factors, systematically and effectively
- Lead with an attitude of humility and service
- Align practices with the vision, mission, and values of Chick-fil-A Winterpock
- Daily uphold all Pathway procedures and restaurant policies
- Support training new team members during their first week of work
- Stay up to date on all new product rollouts and procedural changes
The ideal candidate:
- Pursues personal and professional growth
- Is highly organized, self motivated, and desires to manage people with the heart of a servant leader
- Must be able to balance hard work and guest-focused service in a fast-paced environment
- Must have a strong growth mindset to apply personal and professional opportunities for improvement
- Must have the mental toughness to be challenged on a daily basis
- Must possess strong interpersonal skills, both verbal and non-verbal
- Have the ability to take initiative
- Spirit of humility and optimism
- Cultivates an atmosphere of joy, care and excellence that allows others to flourish
- Be able to lead their team by example
- Must be able to coach & develop team members utilizing situational leadership
- Ensures team members are doing “the right thing, the right way, every time”
- Must be able to assess, develop and implement systems for improvement throughout the restaurant
Requirements:
- You must be hard-working, team-oriented, friendly, honest and have great customer service skills.
- Reliable transportation with a current driver's license is required
- Be authorized to work in the United States
- Be at least 18 years old
- Must have a High School diploma or equivalent
- Be available to work any time, including Saturdays - time off can be given for special requests
- Have at least one-year previous restaurant management or leadership experience is preferred.
- Excellent verbal and written communication skills
- Availability to work a combination of opening, mid-shift, and closing shifts.
Benefits:
- 401k: After one year employment and 1000 hours within a year
- Designated dollar amount coverage for Health Insurance
- Opportunity for monthly bonuses based on business results
- Yearly uniform allowance
- Paid time off after 1 year in position
- 2 family meal cards per month
- Additional perks as designated by Operator