The Dispatch Officer in the Real Time Information Center provides centralized command, communications, monitoring, and dispatch support for security operations across multiple hospital affiliates within client’s healthcare community. This role monitors security technologies, coordinates field response, dispatches personnel, documents incidents, and maintains real-time situational awareness of security incidents affecting the organization.
Detailed Duties/Responsibilities:
• Operate security management systems, radio communications, telephone platforms, and enterprise technology to monitor, prioritize, dispatch, and coordinate security resources.
• Receive, evaluate, prioritize, and process emergency and non-emergency calls for service from employees, patients, visitors, clinical staff, and external agencies.
• Dispatch onsite security personnel and supervisors using established protocols, monitor response activities, and support incidents through resolution.
• Monitor access control, intrusion detection, panic alarms, duress systems, CCTV surveillance, mass notification platforms, and other security technologies.
• Maintain real-time situational awareness of incidents, responder safety, resource allocation, and escalation needs.
• Assist in coordinating enterprise-wide responses to critical incidents, emergencies, and security events.
• Create, update, and close incident records in incident management systems with accurate, detailed, legally defensible documentation.
• Prepare incident reports, activity logs, statistical reports, and operational documentation.
• Support preliminary investigations by collecting information, preserving records, and coordinating follow-up activities.
Required Skills/Abilities:
• Ability to maintain composure, exercise sound judgment, and make effective decisions in a fast-paced, high-pressure environment.
• Strong interpersonal, communication, and relationship-building skills with the ability to collaborate effectively with diverse internal and external stakeholders.
• Strong customer service, organizational, and multitasking skills.
• Ability to demonstrate patience, empathy, and professionalism while maintaining appropriate authority during difficult situations.
• Proficiency with Microsoft Office Suite and the ability to learn and operate multiple security, dispatch, incident management, and communications systems.
• Strong attention to detail and ability to accurately document incidents and activities.
Education and Experience:
• High school diploma or equivalent.
• 3-year security, customer service, or prior dispatch experience.
• Experience in military, law enforcement, first responder, healthcare security, or related public safety environments.
• Experience working in a Dispatch Center, Communications Center, Security Operations Center (SOC), or Global Security Operations Center (GSOC).
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Referral program