Hospitality &
Kitchen Cross-Functional Team Member
Brand Summary
Working at Chick-fil-A is more than a job – it’s an opportunity for
teamwork and leadership development in a positive, people-focused environment.
Each restaurant is locally owned and operated by an independent Operator who
invests in the growth of their Team Members and the community.
Position Summary
The is a hybrid role designed for high-capacity individuals who thrive in
both guest-facing and kitchen environments.
This role plays a critical part in maintaining operational excellence by
flexing between Front of House and Back of House responsibilities based on
business needs. Team Members in this position are trained to deliver
exceptional guest experiences while also executing high-quality food production
with precision and efficiency.
This is not a single-station role—this is a dynamic, cross-functional
position built for adaptability, growth, and leadership development.
Position Type
- Full-Time and
- Part-Time
What Makes This Role Unique
- Cross-trained
- in both Front and Back of House operations
- Strategically
- deployed based on peak needs and business flow
- Accelerated
- development toward leadership opportunities
- Increased
- ownership of overall restaurant performance—not just one area
Our Benefits Include
- A fun,
- fast-paced work environment where you can positively influence others
- Flexible
- scheduling (and closed on Sundays)
- Hands-on
- learning from experienced Operators and Leaders
- Intentional
- growth and leadership development
- Scholarship
- opportunities
- Competitive pay
Key Responsibilities
Front of House
Excellence
- Create
- remarkable guest experiences through genuine hospitality
- Maintain eye
- contact, speak enthusiastically, and build emotional connections
- Accurately take
- orders and ensure speed and accuracy
- Support dining
- room, drive-thru, and mobile operations
- Represent the
- brand through professionalism and positivity
Back of House
Execution
- Prepare, cook,
- assemble, and present food according to Chick-fil-A standards
- Work across
- multiple kitchen stations (breading, fries, boards, prep, etc.)
- Ensure food
- safety, cleanliness, and organization at all times
- Maintain speed
- and accuracy during high-volume periods
- Monitor
- inventory levels and restock as needed
Hybrid Expectations
(Core to Role)
- Seamlessly
- transition between FOH and BOH based on business needs
- Maintain strong
- awareness of total restaurant operations
- Communicate
- effectively across teams to ensure alignment
- Demonstrate
- adaptability, urgency, and ownership in all environments
- Support
- leadership in executing shifts at a high level
Qualifications and Requirements
- 18 years and older
- Consistent,
- reliable, and highly adaptable
- Positive
- attitude with a strong service mindset
- Ability to
- thrive in both fast-paced kitchen and guest-facing environments
- Strong
- communication and interpersonal skills
- Detail-oriented
- with the ability to multitask
- Team-oriented
- while also able to work independently
- Willingness to
- learn and grow in multiple areas of the business
- Flexible
- availability (including peak hours)
- Ability to
- stand for long periods and lift XX–XX lbs
Ideal Candidate Profile
- Enjoys variety
- and dislikes doing the same task all shift
- Performs well
- under pressure and during peak volume
- Takes
- initiative and anticipates needs across the restaurant
- Interested in
- future leadership opportunities
- Embraces both
- operational excellence and guest experience
Work schedule
- Other