About Us
Chick-fil-A Maple Grove exists to win hearts every day by delivering elevated guest experiences and developing remarkable people. We’re seeking a servant-hearted, results-driven Operations Manager to help lead our growing restaurant. This role is ideal for leaders who love developing teams, optimizing systems, and creating a culture of excellence.
What You’ll Do
This is a hands on position in a very busy restaurant. This position requires someone with ambition, commitment to excellence, and great work ethic.
Operational Leadership
- Lead daily restaurant operations and uphold Chick-fil-A standards in food safety, speed, and hospitality.
- Coach and hold others accountable to KPI goals for accuracy, throughput, and guest satisfaction.
- Execute systems that enhance efficiency, productivity, and overall business results.
- Maintain operational excellence in cleanliness, food quality, and facility presentation.
- Resolve guest issues with care and professionalism using the HEARD model.
- Manage cash accountability, deposits, and compliance checklists.
- Ensure team adherence to policies, dress code, and service expectations.
Team Development
- Recruit, interview, and onboard new team members and leaders.
- Provide consistent feedback and recognition; conduct reviews and development plans.
- Model servant leadership and build a culture of respect, teamwork, and growth.
- Participate in leadership meetings and community engagement events that support our mission.
Who You Are
- Proven experience in restaurant or retail operations management (2+ years preferred).
- Strong leadership, coaching, and accountability skills.
- Organized, detail-oriented, and calm under pressure in a fast-paced environment.
- Data-driven decision maker familiar with KPIs and performance tracking.
- A genuine servant leader who leads by example and inspires others.
- Flexible schedule availability (no Sundays).
Perks & Benefits
Competitive pay
Medical, dental, vision, PTO, and 401(k)
Leadership development & Operator mentorship
Scholarship opportunities (Remarkable Futures up to $25,000)
Sundays off
A workplace that invests in your growth, skills, and purpose
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching