Job Description:
Assist the General Manager as directed
Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader
Organize shift schedules for Team Members and monitor attendance, tardiness, and time off
Assign duties to specific Team Members based on role and skill level
Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
Greet Guests, record orders, answer questions, and serve food and beverages with a positive and helpful attitude
Ensure Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
Handle Guests concerns and complaints professionally and calmly to resolve problems
Understand performance expectations and are aware of performance results
Provide direction, supervision, and feedback to maintain high levels of productivity and Team morale
Communicate Shift Leader and Team Member work performance to the Restaurant Management Team and appropriately address performance issues
Train new and current Team Members
Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team
Complete all required administrative duties and daily paperwork including required checklists
Supervise and perform closing and/or opening activities as directed by the Restaurant Management Team
Establish an environment of trust to ensure honest, open, and direct communication
Role model and set a positive example for the entire Team in all aspects of business and personnel practices
Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize
Restaurant costs; properly uses all products, supplies, and equipment facilities
Job Requirements:
At least 18 years of age
Excellent organizational, time management, delegation and problem-solving skills
Strong attention to detail and ability to multitask
Effective communication with Team Members and Management Team
Confident, proactive, and willing to take on challenges
Flexibility to work various shifts
Ability to stand for extended periods as needed
Ability to bend, stoop, and lift if necessary
Previous Shift Manager/Assistant Management experience preferred
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Holidays
- Day shift
- Night shift
Supplemental pay
- Tips
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Employee discount
- Paid training
- Profit sharing
- Referral program