• Be an ambassador of the Dairy Queen brand and professional in every aspect of performance.
• Enthusiastically greet and welcome fans to the Dairy Queen brand.
• Strive to exceed fan expectations and deliver fan first service by adhering to company standards for quality, value, service and cleanliness.
• Respond to customer complaints, taking prompt and appropriate action to resolve issues and ensure customer satisfaction is maintained.
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow.
• Ensure that the restaurant is properly organized and staffed through proper job assignments and delegation of tasks during both peak and non-peak periods.
• Create and promote a cooperative and pleasant working climate to maximize morale, productivity and efficiency.
• Maintain a positive, safe, clean, and inviting environment for fans and team members.
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.
• Model performance standards for all team members and work stations, lead by example.
• Technical proficiency with computers and with Point-of-Sale systems.
• At all times exhibit a genuine passion or excellence.
• Flexibility and adaptability - willingness to follow directions and a commitment to meet DQ standards in all you do.
• Ensure that all PRIDE Systems and routines are incorporated into the day-to-day operations at the restaurant.
• Communicate all significant issues, both positive and negative, with management staff.

Perform other duties as assigned.

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and who will deliver exceptional

customer (fan) service. You must enjoy working in a fun, fast-paced environment

while able to provide exceptional customer service. Successful Management candidates must be reliable, eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. If you are a management professional who is looking to take on a fun and rewarding new challenge, join our team!

Job requirements include:

• Minimum 1-3 years of high-volume restaurant leadership experience required. Previous quick service restaurant experience strongly preferred.
• Must be capable of supervising all areas of the business in a fast-paced environment.
• Must be able to perform all job functions of each crew position.
• Train and develop restaurant employees through orientation, establishing performance expectations, and continuous hands-on training.
• Proven track record of effectively managing COGS and labor.
• Strong knowledge and application of safe food handling practices, must obtain ServSafe certification within four months of employment.
• Highly organized, ambitious and detail oriented.
• Work well under pressure packed situations while having fun and maintaining a positive attitude at all times.
• Comfortable standing for entire shift and able to lift 50 pounds.
• Exhibit good manners, proper personal hygiene, and promptness.