We are seeking a dedicated and experienced Shift Leader to lead the day-to-day management and long-term success of our independently owned and operated quick service restaurant. This hands-on leadership role is ideal for someone who is passionate about people, service, and operational excellence—and wants to make a direct impact in a growing business.
Key Responsibilities:
- Oversee restaurant operations including service, staffing, food quality, cleanliness, and guest satisfaction
- Hire, train, and develop team members to create a positive, high-performance work environment
- Monitor food and labor costs, and daily financial performance to meet profitability goals
- Ensure compliance with local health regulations, safety standards, and brand guidelines
- Maintain shift coverage and labor efficiency based on business needs
- Handle guest concerns professionally to maintain strong community relationships
- Lead by example and work side by side with the team on the floor
Position Type:
- Full-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Sunday's off
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Other Responsibilities:
- Participating operationally in day-to-day activities in a fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is required
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Work schedule
- Weekend availability
- Night shift
- Day shift
Benefits
- Health insurance
- 401(k) matching
- Employee discount
- Paid training