An Assistant General Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. An Assistant General Manager must fulfill all the competencies, responsibilities, requirements, and availability of a Supervisor with added proficiency and additional responsibilities. They identify gaps, create plans, examine results, and make adjustments to better their restaurant. They have proven to act autonomously and are able to create systems that favor the growth of the business.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Assistant General Manager Responsibilities:
Leadership
- Engage in immediate problem resolution and short-term plans to correct critical issues
- Track and rally team around KPIs and business goals
- Promote unity among all Team Members and leadership through the effective and timely communication of vision and values
- Drive continuous improvement
- Communicate with Executive Leadership Team
- Plan and lead meetings, coachings, and reviews
Talent
- Maintain healthy relationships with all levels of leadership
- Coach & develop entire team including Supervisors
- Deliver disciplinary actions and complete immediate documentation
- Be proactive and organized, communicate effectively, hold everyone equally accountable, and have zero tolerance for drama
Customer Experience
- Ensure customer satisfaction at all times
- Lead and oversee the coordination of all aspects of restaurant operations
- Trust but verify Managers are completing all systems and checklists provided to them
Sales & Brand Growth
- Create sales and growth opportunities
- Ensure we are operating at full capacity during each hour of business
Financial Stewardship
- Create/Verify schedule for the week
- Manage restaurant inventory
- Audit time punches for break violations and hold Managers accountable for mismanagement
- Ownership of restaurant equipment, including repairs and maintenance
Qualifications and Requirements:
- High Integrity
- Relationship builder, coaches others to perform
- Results oriented, systems thinker, quick study
- Servant leader, team oriented, with a passion for people and world class service
- Well organized manager with excellent verbal, written, and electronic communications skills
- Consistent, reliable and present
- Drive continuous improvement
- Create sales goals and growth opportunities
- Bachelor’s Degree preferred
- QSR experience preferred
- 2+ Years of leadership experience required
- Internal: 1+ years within CDC Restaurant Group, Inc. preferred
- ServSafe Manager level certified
- Valid CA Driver’s License with a good driving record
- Fluent in English required
- Fluent in Spanish preferred
- Non-disclosure agreement required
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Benefits
- Flexible schedule
- Paid training
- Employee discount