Customer Service
- Greet customers warmly as they enter and acknowledge them when they leave
- Provide friendly, professional service at all times.
- Answer questions about the menu, specials, and ingredients.
- Take accurate orders in-person and by phone.
- Provide recommendations based on customer preferences.
- Resolve customer concerns or complaints politely and quickly.
Cashier & POS Responsibilities
- Operate the POS system quickly and accurately.
- Process payments (cash, card, mobile pay, gift cards) and give correct change.
- Handle coupons, discounts, and loyalty programs correctly.
- Open, close, and balance the cash register as needed.
- Print and organize order tickets for the kitchen.
Order Handling & Packaging
- Clearly communicate customer orders and special instructions to kitchen staff.
- Package pizzas, sides, and drinks neatly for dine-in, carry-out, or delivery.
- Double-check each order for accuracy before handing it to the customer or delivery driver.
- Label orders correctly for easy pickup.
Front Area Cleanliness & Organization
- Maintain a clean and organized counter and lobby area.
- Wipe down tables, counters, menus, and beverage stations.
- Restock cups, lids, napkins, seasonings, and utensils.
- Maintain restrooms and customer areas according to store policy.
Phone & Delivery Support
- Answer phones promptly and take accurate delivery or carry-out orders.
- Confirm order details, addresses, and customer contact info.
- Coordinate with delivery drivers and ensure orders are ready on time.
Food Safety & Compliance
- Follow food-handling rules and hygiene standards (gloves, handwashing, temperature checks).
- Keep food-service tools, warmers, and prep areas clean.
- Report any safety concerns or equipment issues to management immediately.
Teamwork & Additional Tasks
- Help fold pizza boxes during busy times.
- Assist with light prep work if needed and allowed.
- Communicate with team members to keep orders moving smoothly.
- Support coworkers during rush hours with multitasking and problem-solving.
Work schedule
- 8 hour shift
Supplemental pay
- Tips
Benefits
- Employee discount
- Paid training