Chick-fil-A Operations Manager

Rate of pay$20.25 - 21.5 per hour

Pay: $20.25 - $22.50 per hour

Benefits: Health insurance, SIMPLE IRA Match, Paid Vacation

Job type: Full-time

We are seeking an Operations Coordinator to join our team! You will be primarily responsible for providing guests with a memorable dining experience while managing a team, in close coordination with a Director.


  • Takes ownership of dine-in and carry-out and drive-thru guest experiences
  • Responsible for the new and continued training of all front-of-house team members
  • Manages systems related to dine-in, carry-out, and drive-thru guest experience
  • Directly leads a team of 7-13 team-members
  • Oversees guest services and resolves concerns
  • Adjust staff schedules to meet restaurant needs
  • Work with existing leadership to achieve excellence
  • Adhere to all safety and sanitation regulations
  • Works to meet labor cost and sales goals while delivering speed of service and guest satisfaction goals

Requirements and Responsibilities:

We are looking for applicants who exhibit the following qualities:

  • Consistency and Reliability
  • Cheerful and Positive Attitude
  • Values Teamwork
  • Loves Serving and Helping Others

Applicants must be able to:

  • Smile
  • Create and Maintain Eye Contact
  • Make Connections with Guests and fellow team members
  • Honor and encourage others to follow the visions and values of the restaurant
  • Ability to multitask
  • Team-oriented, adaptable, dependable, and strong work ethic
  • Ability to communicate effectively with guests and team members
  • Applicants will also be expected to be able to work on their feet for several hours at a time indoors and outdoors. Prior experience is preferred, but not necessary.


  • Experience in a high-paced restaurant environment
  • Leadership experience
  • Commitment to delivering excellent service
  • Has a heart for service
  • Strives for personal and team excellence
  • Demonstrated ability to work with a diverse group and lead teams
  • Willing to be coached and skilled in coaching others
  • Maintains a positive outlook especially during times of challenge
  • Thrives in a fast-paced and high-traffic environment
  • Enthusiastic leadership style that raises others up
  • Focused on helping the Front line team meet goals
  • ServSafe certification is a plus
  • General understanding of retail systems with the ability to learn
  • Excellent written and communication skills
  • Strong attention to detail


  • Opportunities for growth
  • Health Insurance
  • Paid Vacation time
  • Sundays off
  • College Scholarship Opportunities
  • Free food
  • IRA options

We Ask You to:

  • Have a High School diploma or equivalent required; college degree preferred
  • Have the ability to communicate effectively in English, bilingual a plus
  • Be at least 18 years of age
  • Be willing and able to work a flexible schedule
  • Have the ability to lift and carry 10-65 lbs.
  • Have a valid driver's license, reliable transportation and proof of insurance

Chick-fil-A - Chesterfield Plaza

1590 Koger Center Blvd, Bon Air, VA, 23235

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.