Operations Support Specialist

Status: Full-time

Location: 1717

Fort Jesse Rd, Normal Il 61761

Reports to: Operations Support Manager

Department: Operations

About the Role

The Operations Support Specialist helps our stores run smoothly by managing special projects, improving costs, and supporting field teams. This role owns driver/vehicle programs, vendor coordination, oversees recruiting, and training labor allocations. You’ll partner with Directors, DMs, and GMs to turn data into action and keep our standards high.

What You'll Do

• Lead special and quarterly Ops Support projects (including cost-improvement initiatives).

• Maintain the Driver Mileage Reimbursement (DMR) policy and process. Oversee vehicle/driver documentation, audits, and communication to stores. Will also oversee tips and mileage distribution and MVR process.

• Serve as the first point of contact for assigned vendors. Resolve issues, and ensure on-time delivery and service.

• Coordinate Recruiting, Fast Track & Amplified training, and CMX compliance. Support store performance rankings and share best practices.

• Keep district/store depth charts current. Plan training labor allocations with DMs and Directors to meet opening, staffing, and ramp-up needs.

• Work closely with Operations, HR, Finance, and Marketing on cross-implementation of projects.

What You'll Bring

• Project coordination, or store support (QSR/retail preferred).

• Strong organizer who can manage multiple workstreams and deadlines.

• Comfortable with Excel/Sheets, PowerBI or dashboards, and ticketing/workstream tools.

• Clear, friendly communicator, written and verbal.

• Problem solver who uses data and follows through.

• Valid driver’s license; occasional travel to stores as needed.

Work schedule

• Monday to Friday
• 8 hour shift

Supplemental pay

• Other

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching