Oversee teaching and equipping Team Members to align with the goal of being The
Colony’s most caring company
Responsibilities:
• Oversees all certifications and periodically reevaluates the program for
continuous improvement
• Completes orientation with all new hires
• Equips all Team Members to be able to teach new hires
• Makes sure everyone stays up to date on certifications
• Keeping all Team Members current on Food Handler cards
• Manages any certification-based pay increases and communicates them with
leader overseeing payroll
• Makes sure new Team Members are certified in a timely manner and works with
the scheduler in making this happen
• Helps facilitate follow-up teaching with Team Members struggling in different
areas
• Makes sure new menu item procedures are communicated and taught to Team
Members
• Works with Executive Directors and/or Ops Leads on any leadership-based
certifications for Team Members
• Communicates important information with the rest of the leadership team
Qualifications:
- Current or previous experience working at a Chick-fil-A.
- Strong organizational, communication, and problem-solving skills.
- Dependable, self-motivated, and energized by team success.
- Passion for hospitality, growth, and service excellence.
- Available to work evenings, Saturday’s, and select holidays.
- Ability to meet with the leadership on a monthly basis.
Measurement for success:
• Team Member certification success
• Timeliness of completing responsibilities
• Feedback from Team Members and Leaders
• Effectiveness of communication with other Operator and other leaders
Work schedule
- Weekend availability
- 8 hour shift
- Day shift
- Night shift