Restaurant Manager at Dunkin'

Are you a highly skilled and motivated individual looking for a dynamic opportunity in the Food & Beverage industry? Do you thrive in a fast-paced environment and have a passion for delivering exceptional guest experiences? If so, we want you to join our team at Dunkin'!

Dunkin' is more than just a coffee shop - we are a brand that keeps America running and supports local communities. As a Restaurant Manager, you will play a crucial role in providing strong, positive leadership to your team, ensuring operational excellence, and driving profitable sales. We offer competitive pay, growing paid time off, healthcare and dental benefits, career development and growth opportunities, and even a discounted college degree program. Join us and be a part of a team that is ALL IN' for the win!

Responsibilities:

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner
• Deploy team members appropriately to meet guests' needs and service standards throughout the shift
• Lead training of all restaurant positions and communicate goals to hold team members accountable for performance
• Hold guests as the highest priority and role model exceptional guest service
• Drive a sense of urgency through the team to satisfy guests' needs and resolve problems
• Ensure compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising
• Monitor team performance to ensure quality, service, and cleanliness standards are met
• Control labor costs, food costs, and cash throughout the shift
• Report equipment issues and comply with all restaurant, brand, and franchisee policies

Requirements:

• Strong interpersonal and leadership skills
• Judgment, tact, and diplomacy to effectively resolve conflicts
• Intermediate PC skills with a working knowledge of basic word processing and spreadsheet software
• Ability to use Google applications is preferred

Skills and Qualifications:

• Fluent in English
• Math and financial management skills
• Restaurant, retail, or supervisory experience
• At least 18 years of age
• High School diploma or equivalent; Associates Degree preferred

Benefits:

• Competitive Pay
• Growing Paid Time Off*
• Competitive MVP Healthcare and Dental Benefits*
• Career Development and Growth
• Discounted College Degree Program
• Weekly wage and Direct deposit
• Bereavement leave*

Location: 211 Middletown Donuts 350 NY-211, Middletown, NY 10940, USA

Ready to take on this exciting opportunity? Apply now and be a part of the Dunkin' team!