The Back of House Director is responsible for
- Always delivering crave-able food, in a timely manner, that meets or exceeds Chick-fil-A Quality Requirements
- Coaching the behaviors of all Team Members who work in the Kitchen.
Those behaviors include:
- Sense of Urgency that creates surprisingly fast Speed of Service
- Attention to detail that ensures preparation and production procedures are followed
- Execution of systems that ensure a refreshingly clean environment
- Maintaining a work environment that ensures and promotes food safety
- Vigilant attention to the organization and appearance of the kitchen
As a Back of House Director you will:
- Expert in all levels of BOH Positions
- Be responsible for coaching Shift Leaders running breaks during their shift
- Be responsible for ensuring new team members are trained
- Be positioned in flex role during shift (support, secondary *non peak*)
- Observe and seek out learning opportunities through verbal coaching
- Meet with the Training Manager to receive updates and communicate progress with new hires (10% admin. time)
- Train with all Leaders on AHA and Food Safety systems
- Responsible for AM/PM Leader Transitions
- Responsible for ensuring all restocking and cleaning in the area happens before the end of shift
Behavior Characteristics:
- Effectively coach and give direction
- Intentionally and methodically grow and nurture relationships with the staff
- Be able to connect with a multicultural team
- Align hiring, training, daily practices and evaluation practices with the Vision of the organization.
- Enthusiastically and passionately lead the Kitchen team
Additional Responsibilities:
- Maintaining a LEAN production environment
- Coaching, evaluating, and providing accountability for all kitchen Team Members
- Troubleshooting and repairing equipment and facilities
- Ensure all necessary preventative maintenance and cleaning per set schedule.
Work schedule
- Night shift
- Weekend availability
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- 401(k) matching
- Referral program
- Employee discount