Catering Coordinator

Organizational Imperatives 

The factors that define and truly differentiate this position from all other positions; what absolute, unique things should this position fulfill that no other does 

1. Execution of Catering Orders

2. Coordination and upkeep of all Catering related items

Responsibilities 

Representing our brand

• Be a brand ambassador 
• Embody our organization’s core values
• Help the organization execute the Winning Hearts Every Day strategy through catering
• Create, maintain and develop relationships with team members, leaders and guests that align with our values, vision and strategy

Training 

• Creating, maintaining and developing plans to train people on the following:
• Catering prep (box meals, sauces, paper goods, etc.)
• Catering checklists 
• Ringing in, suggestive selling, and tendering Catering orders
• Coordinate with scheduler to provide training as needed

Leadership Skills

• Provide complete buy-in to the vision set forth in the restaurant by the Operator 
• Have a forward thinking mentality to stay ahead and not react to the business
• Setting monthly and quarterly S.M.A.R.T. catering execution goals

Operations and Administrative Time

• 20 hours of Operations
• 6 hours of prep time
• 3 hours of confirming and updating spreadsheet
• 1 hour of organizing and upkeep of Catering equipment
• Take deliveries as needed

Success Factors and Matching Measurements 

We will know the Catering Coordinator is successful upon attaining the following:  

• There is no breakdown of execution in catering process (measured daily)
• Positive feedback from guests on timeliness, service and quality of food (measured weekly)
• Positive feedback from leaders on communication and readiness of Catering orders (measured monthly)

Behavioral Characteristics 

The Catering Coordinator should:  

• Have a commitment to personal and professional growth
• Embody the values and vision of the restaurant and create the filter for all decisions to be ran through our vision and the WHED strategy
• Must stay up-to-date on all communication channels (Slack, email, etc.) 
• Find ways to innovate and improve on our execution of catering orders
• Detail oriented
• Excellent time management and time sensitivity skills
• Strong interpersonal, organizational, follow through and communication skills