Assistant General Manager Job Description

Who Is Mooyah?

At MOOYAH, we believe that authentic relationships and real experiences shared with love are what makes life awesome. And when friends and family can gather to share a meal where everyone gets their favorite burger- that’s a mouthful of awesome!

Essential Duties and Responsibilities

People Management:

• Demonstrates ability to attract, develop, and retain top talent with a passion for service, excellence, and quality.
• Trains and develops leadership and team members by following MOOYAH Training Program, cross-training, pre-shift meetings, and required city/state/federal training (e.g., Food Safety Certifications, etc.).
• Educates, communicates, and reinforces quality standards to all team members and leadership in the store.
• Conducts timely and quality performance evaluations outlining strengths, opportunities, and merit recommendations.

Operations Management:

• Ensures the restaurant is operating at the highest level of standards and is compliant with all state and federal government regulations.
• Follows and enforces all restaurant operation guidelines as defined in the MOOYAH Operations Manual.
• Responsible for the execution of all store systems (inventory control, accounting functions, equipment management, etc.).
• Ensures the restaurant is accountable for successfully executing all quality control programs.
• Maintains equipment for optimal performance.

Financial Management:

• Ensures all budgeted sales and EBITDA restaurant objectives are met.
• Manages sales goals versus budget and prior year.
• Executes national and local marketing programs and new product rollouts.
• Develops and implements appropriate plans to resolve unfavorable trends and increase sales.
• Builds sales by promoting guest satisfaction.
• Reviews schedules and payrolls both on a daily and weekly basis to control labor costs.

Education and Work Experience Requirements:

• Documented and demonstrated skills of managing a food service establishment (fast food, fast casual, full-service) for a minimum of 3 years.
• Minimum 5 years working in a restaurant, food service, or retail environment, showing career progression and verifiable results.
• High School Diploma or GED required. Completing a Food Service Management or culinary program may substitute for a portion of the time-based experience needed for this role.
• Proficiency in Microsoft Office Programs and back-of house restaurant systems such as labor scheduling, inventory tracking systems, and ordering platforms.
• Current Food Safety Manager Certification, or the ability to obtain required certifications within 30 days of hire.
• Knowledge and skills in analyzing profit and loss statements and overall financial performance of the restaurant.
• Ability to lead, motivate, and empower team members to higher levels of performance.
• Ability to set goals, create plans, and convert plans into action.
• Ability to work nights, weekends, and holidays when needed.

Preferred Skills:

• Spanish/English bilingual
• Current Food Service Management Certification
• Experience with franchisee relations

Work Environment/Physical Demands:

• Regularly required to stand, walk, kneel, talk, and hear.
• Regularly required to lift and carry products/boxes up to 70 pounds.
• Consistently handles product preparation.
• Ability to work around loud noises and in fast-paced environments.