We strive to create positive memories for all our fans so we are looking for a positive, energetic Crew Member/Cashier who is passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast-paced environment while providing exceptional customer service we would love to hear from you.
Applicants should be able to assemble, and present completed treat orders, including stocking, cleaning, and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards.
Cashiers are the first point of contact for our guests and are directly responsible for delivering a great experience. You will take and enter orders, handle payments, keep the dining room and other guest areas clean, and provide excellent service to our guests by following standard operating procedures with a sense of urgency.
Report to: Management Staff and Shift Leaders
Function:
- Promptly greet guests as they enter and thank them as they leave
- Explain menu items, answer questions, and suggest additional items
- Accurately complete orders and guest transactions
- Accept payments, operate cash registers, and maintain receipts
- Communicate clearly, quickly, and politely with co-workers to ensure the correct order is served to the customers.
- Prepare treat products following restaurant, health, and safety standards and procedures quickly and accurately.
- Be pleasant and alert to customer needs.
- Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards.
- Work as a “team” member to assure constant and consistent quality, service, cleanliness, and value to each customer.
- Clean work area, organize and stock needed items. Move various treats, paper, and cleaning items from other sections of the building (or outside the building) to the immediate work area.
- Stocks and executes proper rotation of products.
- Completes assigned prep work for stocking and set up of the chill area.
- Controls food production process.
- Breaks down and cleans chill area thoroughly at the end of every day as assigned by a manager or shift leader.
- Wash counters, tables, restrooms, and trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock, and other cleaning tasks.
- Occasional need to be out of the building (i.e., parking lot, freezer, trash container areas, etc.) for trash removal and other maintenance and cleaning activities.
- Informs immediate supervisor promptly of all problems or unusual matters of significance.
- Performs other duties and responsibilities as requested by management staff or shift leaders.
Requirements:
- Able to move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 30 pounds up to 10 times per shift, stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in the customer service area.
- Must be able to perform under pressure in a high-volume restaurant including moving and responding quickly for long periods of time.
- Travel quickly in the customer service area as many as three times for each customer up to as many as 40 customers per hour of shift. Must be able to work in and out of different temperature ranges. Handling food/drinks/treats and food/drink/treat products constantly. Capability to stand for long periods of time.
- Ability to lift up to 30 pounds. Interact with the public and co-workers constantly during shifts.
- Clean up after all kinds of messy situations.
- Must be able to read order monitors.
- Recall and communication of products and contents.
- Practice established food handling procedures and meet any local health regulations.
- Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.