Key Characteristics:
- Leads by example in true Winning Hearts Everyday + Core Four
- Embodies the CFAPH Vision “To be our communities place to be refreshed and restored”
- Embodies the CFAPH Core Values of G.R.I.T.
- Self Driven Initiative, problem solver.
- Highly Organized
- Systems Oriented + Self Driven
- Servant Leader Mentality
Key Expectations/Responsibilities:
Restaurant experience required, experience with Chick-fil-A is a bonus.
Drive Thru Experience Stewardship
- Lean processes of DT
- Lean training of DT area
- Lead team leads in outside order taking, hospitality, and speed of service metrics.
- Organization of DT/cockpit area
- Great sense of urgency
Vision/Core Values
- Collaborate + Communicate an annual business plan with the Operator + Chief of Staff to share with the Leadership Team defining all goals and consistently adapt, adjust and refine to reach annual goals in Metrics of: Labor, Food Cost, CEM, Profit and Sales goals.
- Lead with Purpose and intention while modeling and building teams based around CFPH Core Values: G.R.I.T
- Accountable to supporting the Growth and Development of the Team Leads, Trainers and Team Members.
- Embody & share the CFAPH vision... To be our communities favorite place to be refreshed and restored with the team.
- Fully represent, understand, engage and communicate the Chick-fil-A Vision, Values, & Corporate Purpose to become the World’s Most Caring Company through Winning Hearts Everyday.
Teams
- DAILY accountability alongside the Leadership Team (Directors, Manager and Team Leads) on daily action plan, day part success and overcoming areas of opportunity. Strategically support/plan, adjust in the moment and follow up with success and opportunities here. Be a Master of successful CFAPH Operations and be able to train your teams at a high level. Are we set up for Winning Hearts Everyday?
- Support Entire Leadership Team with accountability and adherence to all CFAPH Handbook on policies and procedures.
- Work daily with and communicate with the Director Team in support of all Operational Leadership and Metrics initiatives.
- Communicate + Seek guidance on areas of opportunity within the Executive Team. Collaborate ways to consistently challenge and grow internally.
- Support consistent goal driven growth in Productivity Rate through training + cross-training and accountability of team members.
- Support the Director Team on current TOP 3 areas of opportunity.
- Support FOH Leadership supports and is actively engaged in reaching and maintaining a FOOD Safety Score of “good” or better.
- Support good stewardship of facilities through proper training in cleaning & care of equipment.
- Certified in all Pathway. Aware of all proper and best practices of each position. Be able to coach on the spot on success/opportunities.
- Understand, Coach and Support proper FOH staffing levels based on training success, productivity and sales goals.
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Night shift
- Overtime
Supplemental pay
- Bonus pay
- Other
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Referral program
- Employee discount
- Paid training