Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Key Expectations/Responsibilities:
- This HR Manager role is a unique position that would be a split between admin and operations. This means that you will be required to work on the floor in the restaurant in the front of house for a certain number of hours per week and you will also be given a certain number of hours per week to work on administrative projects/tasks. The split would be 10-15 hours admin and 25-30 hours in operations. If you are not comfortable with this setup, this may not be the right fit for you
- This position will support the Director, Talent & Operations with current goals and metrics around employee engagement/retention, training, recruiting & selection strategies, onboarding/offboarding workflows, disciplinary tracking, payroll, performance reviews, celebrations, community partnerships & events & other projects that may come up
- This position will also be responsible for leading shifts & teams when scheduled, so open availability is mandatory. There is balance with the schedule and other leaders to help divide the workload so you will not be required to open/close every day. There is a variation of shift hours throughout the week. Always off on Sundays!
- Support Leadership Team with accountability and adherence to all CFAPH Handbook on policies and procedures
- Communicate and seek guidance on areas of opportunity within the Leadership Team and collaborate ways to consistently challenge and grow internally
- Oversee our training program and support our trainers with the tools to implement the program well while holding them accountable for completion
- Support FOH Leadership supports and is actively engaged in reaching and maintaining a FOOD Safety Score of “good” or better
- Certified in all Pathway trainings and aware of all proper and best practices of each position. Be able to coach on the spot on success/opportunities
- Understand, Coach and Support proper FOH/BOH staffing levels based on training success, productivity and sales goals
- Be our teams first impression of Chick-fil-A Palm Harbor
Key Characteristics:
- Confidentially with sensitive employee data is paramount
- Highly independent and organized and takes initiative without constant follow up
- Very punctual and follows through with deliverables and deadlines; no hand holding required
- Brings solutions, not just problems; thinks ahead and can anticipate needs
- Understands systems and workflow efficiencies and can recommend improvements
- Has a heart to serve first with excellence; doesn't cut corners
- Has high integrity and does the right thing when no one is watching
- Has a teachable spirit and receptive of feedback
- Leads by example in true Winning Hearts Everyday + Core Four
- Embodies our core values of genuine hospitality, reliability, influence, and trust
- Observant of ways to refresh and restore others
Education/Experience:
- College degree is not required, but recommended
- HR Certification is not required, but recommended
Vision/Core Values
- Collaborate + Communicate an annual business plan with the Operator + Chief of Staff to share with the Leadership Team defining all goals and consistently adapt, adjust and refine to reach annual goals in Metrics of: Labor, Food Cost, CEM, Profit and Sales goals.
- Lead with purpose and intention while modeling and building teams based around CFPH Core Values: G.R.I.T (referenced above)
- Accountable to supporting the Growth and Development of the Team Leads, Trainers and Team Members.
- Embody & share the CFAPH vision... To be our communities favorite place to be refreshed and restored with the team.
- Fully represent, understand, engage and communicate the Chick-fil-A Vision, Values, & Corporate Purpose to become the World’s Most Caring Company through Winning Hearts Everyday.
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- On call
- Holidays
- Day shift
- Night shift
- Overtime
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Employee discount
- Referral program
- Paid training