Directly Reports to: Executive of Staff, Director of Operations
Collaborating Team: Director Drive-Thru, Director Hospitality, Director Sales and Brand Growth
Provides Leadership to:
BOH Team Leaders
Food Safety & Quality Manager
Back of House Training Manager
Inventory Lead
Vision
- Develop a Business Plan for the year with the Director of Operations and share with the Director Team defining all goals and a plan to reach them
- Meet with the Director Team weekly
- Meet with the BOH Leadership Team weekly
- Embody & share Dan’s vision to your team…To be our community’s favorite place to be refreshed and restored
- Embody & share Chick-fil-A Vision, Values, & Corporate Purpose to your team
People
- Continuously develop the Back of House Leaders
- Weekly meetings with Team Leaders to challenge & encourage them
- Continuously develop yourself
- Sync up with Training Director on Training & Growth Plans for Back of House team
- Hold your team accountable for their responsibilities
- Complete evaluations on all Managers and Team Leads on your team on schedule (30, 60, 90 etc.)
- Complete the weekly Back of House schedule on time Tuesday at 5pm
Quality & Guest Experience
- Time block your schedule to hit all areas of Kitchen every day (Kitchen, Facilities)
- Open & Close the restaurant at least 2x per month
- Enforce commitment to Excellence in all things, Ownership, & Teamwork
- Cultivate a Food Safety Culture
- Enforce Cleaning lists & implementation with entire staff
- Review Daily Safe Critical with Day and Night Assistant Directors
Sales & Brand Growth
- Post and reiterate all Sales numbers and goals
- Create a competitive, enthusiastic, & positive culture towards reaching sales goals (SPI)
- Work in tandem with Sales and Marketing Director on catering & community events to ensure REMARKable and CAREing experiences for all guests and clients
- Stay up to date on all roll outs, LTO, & promotional items
Financial Return
- Complete End of Month inventory and final submission to Support Center
- Control Food Cost Gap and BOH Labor Gap
- Ensure good stewardship of all resources