Chick-fil-A Training Director - 281 & Trenton

Role Overview

The Training Director leads the development of all team members, ensuring every individual is equipped to deliver exceptional service and uphold Chick-fil-A standards, including Chick-fil-A Pathway standards and best practices. This role requires a full understanding of all areas of the restaurant.

Key Responsibilities

• Oversee all training for newly hired team members.
• Maintain ongoing training and development for current team members.
• Maintain thorough knowledge of Chick-fil-A, local, and state food safety standards, regulations, and procedures.
• Teach, reinforce, and enforce food safety practices through ongoing training, coaching, and accountability.
• Develop and implement training programs aligned with Chick-fil-A Pathway standards.
• Create and execute in-restaurant training plans.
• Develop and manage structured training systems and materials.
• Establish and maintain systematic tracking of team member training progress and completion.
• Monitor training records, skill proficiency, and development milestones.
• Identify training gaps and coordinate follow-up coaching to ensure consistent standards and accountability.
• Coach leaders and team members to ensure consistent, high-quality instruction.
• Monitor team performance and provide ongoing feedback.
• Ensure compliance with food safety and operational standards.
• May be required to work at multiple Chick-fil-A restaurant locations based on business needs.

Qualifications

• Associate's or Bachelor's degree in a related field.
• Minimum of 2 years of relevant work experience, preferably in training, leadership, or team development.
• Strong leadership and communication skills.
• Passion for developing people.
• Highly organized and detail-oriented.
• Ability to understand and operate all areas of the restaurant.
• Ability to work flexible shifts.

Impact:

This role is key to building a strong team culture, improving performance, and creating a consistent, remarkable guest experience.

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Paid training
• Employee discount