- Consistently upload and manage daily content related to upcoming events, special food promotions, and offers for the day, week, or month.
- Exhibit creativity and originality when designing posts that promote events, products, or special offers.
- Develop and present a comprehensive monthly content strategy to the Director of Operations and/or immediate supervisor for review and approval.
- Organize and run engaging biweekly contests across various media platforms to encourage audience interaction.
- Foster strong guest relationships by responding promptly and professionally to feedback, including compliments, questions, suggestions, and complaints.
- Deliver memorable guest experiences by documenting and posting their dine-in or drive-thru visits on our homepage.
- Maintain open communication with the team of Directors and team members to share content involving guest appearances or notable interactions.
- Ensure all written content maintains a high standard of grammar, punctuation, and spelling.
- Actively monitor and respond to guest comments across social media platforms to maintain engagement and positive brand reputation.
- Capture and share high-quality, professional-style photographs for use on social media and other digital platforms.
This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
