Position Title: FOH Shift Leader & Events Coordinator
Reports To: Director of Operations
Location: Chick-fil-A Massillon
Employment Type: Full-Time / Part-Time
Position Summary:
The FOH Shift Leader & Events Coordinator is a dual-role position responsible for leading front-of-house (FOH) operations during assigned shifts while also planning, coordinating, and executing events both in-restaurant and off-site. This role requires strong leadership, organizational skills, and attention to detail to ensure smooth FOH operations and successful events that enhance the restaurant’s brand and guest experience.
Key Responsibilities:
FOH Shift Leader Duties (50%):
-Daily FOH Operations Management:
- Ensure smooth daily operations of all FOH activities during your assigned daypart.
- Maintain the highest standards of food safety and cleanliness in compliance with health and safety regulations.
-Guest Experience & Issue Resolution:
- Ensure all employees are utilizing Chick-fil-A hospitality principles with every guest interaction.
- Monitor and meet or exceed all established FOH metrics, including speed of service, food quality, attentive/courteous service, guest experience, and cleanliness.
-Checklists & Facility Maintenance:
- Complete all applicable checklists (opening, pre-close, transition, rotations, etc.).
- Oversee daily deep clean checklists and ensure high-quality maintenance and cleanliness of facilities and equipment.
-Team Coordination & Communication:
- Regularly coordinate with the Director team regarding monthly goals and personnel actions
- Provide continuous coaching and training to all FOH team members
Event Planning & Execution (50%):
-Event Planning:
- Plan, coordinate, and execute a variety of events, including in-restaurant promotions, private dining experiences, and off-site catering events.
- Collaborate with the marketing team to develop event themes, menus, and promotional materials.
- Manage event budgets, timelines, and logistics to ensure successful execution.
-Vendor & Partner Coordination:
- Liaise with vendors, suppliers, and external partners to secure necessary resources for events (e.g., equipment, decorations, entertainment).
- Negotiate contracts and manage relationships with external stakeholders.
-On-Site Event Management:
- Oversee event setup, execution, and breakdown, ensuring all details are handled smoothly and according to plan.
- Coordinate internally (Director Team and BOH) to ensure seamless food and beverage service during events.
-Post-Event Evaluation:
- Conduct post-event evaluations to assess success, gather feedback, and identify areas for improvement.
- Track event metrics (e.g., attendance, revenue, customer satisfaction) and report findings to management.
Qualifications:
Education: High school diploma or equivalent; Bachelor’s degree in Hospitality, Communication, Business, or related field preferred.
Experience:
- 2+ years of experience in restaurant operations, specifically in a FOH leadership role. Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
- Proven track record of successfully planning and executing events.
Skills:
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Proficiency in event management software and Microsoft Office Suite.
- Knowledge of food and beverage operations, including health and safety regulations.
Attributes:
- Creative thinker with a passion for delivering exceptional customer experiences.
- Team player with strong leadership and problem-solving skills.
- Flexible schedule, including availability to work evenings, weekends, and holidays as needed.
Physical Requirements:
- Comfortable working in a fast-paced, high-pressure environment.
- Ability to stand for extended periods and lift up to 30 pounds.
Additional Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Work schedule
- Monday to Friday
- Weekend availability
- Holidays