The Operations Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. The Operations Manager is responsible for overseeing and executing daily operations and keeping team members and team leaders accountable for each component of Operational Excellence and our Recipe for Service. The Operations Manager's main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members and team leaders. The Operations Manager will lead by example and set the tone that others will follow.
This role is a highly developmental role that is focused on improving restaurant performance by executing Chick-fil-A’s vision of being the most caring company. The Operations Director will be responsible for restaurant operations, financials, sales growth, assisting in talent acquisition, leadership development, and guest experience.
$23 - $25 per hour
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Free employee meals
- Competitive pay
- Health Insurance
- Paid time off
Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Improving restaurant sales and financial stewardship
- Increasing sales through operational excellence
- Training team members and team leaders
- Creating new systems and processes to improve restaurant performance
- Improving guest experience
- Assist in talent acquisition
- Leadership development of team members and team leaders
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Excellent communication skills, both written and spoken
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Driven to learn and develop
- Takes ownership and is responsible with autonomy
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Some evenings and Saturdays
- Ability to manage Team Member/Leader behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Bachelor's Degree preferred
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.