The Service Manager will oversee all aspects of managing the service technicians as well as manage the maintenance base and maintain customer retention. A solid candidate will be able to leverage existing HVAC Service management experience in a small business environment where intelligence, people skills, and cost consciousness are critical. This role will require the candidate to have a positive change within the company immediately.
Key Responsibilities:
· Manage day-to-day operational decision making within a fast-growing small business
· Understanding and reporting on key metrics and their impact on the business
· Effectively control costs
· Team player with successful history of leading and building teams with direct responsibility for hiring/terminating employees
· Proven implementation and execution abilities, and the ability to take ownership of key decision processes
· Sound strategic planning skills
· Perform technician ride along for training
Qualifications include:
· At least 10 years of operational leadership experience directing service staff and personal knowledge of HVAC experience is a must!
· Exposure to managing a service business and/or employees working outside of the office
· Stable work history with ability to provide references
· Ability to pass drug and background check
Personal Attributes:
· Intelligence – possesses raw intellect and ability to think outside the box
· Enthusiastic – Must pose enthusiasm towards team members as well as our customers
· Decisive – track record of making and implementing sound strategic decisions based on a mixture of analysis, experience and judgment
· Entrepreneurial – must be a self-starter and have the ability to identify and implement initiatives that are well-aligned with the company’s strategic plan
· Results Oriented – links decisions to overall business objectives and strategies to improve service goals
Work schedule
- Monday to Friday
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- Referral program
- Employee discount
- Pet rider program
- Paid training
- Mileage reimbursement
- Other