Urgent Opportunity: Field Sales and Ops Manager – Trade Operations
We are seeking a highly skilled Field Sales and Ops Manager to work side by side with executive leadership to grow our field operations. This is a new position and an exciting opportunity to work in Home Service Operations with a company that values its employees. Enjoy a range of fantastic benefits while developing your skills in a supportive and engaging atmosphere.
Summary:
The Sales and Ops Manager – Trade Operations is responsible for driving growth and daily performance of HVAC and Plumbing trade lines. This role ensures operational efficiency, financial performance, customer satisfaction, safety compliance, and employee engagement across all assigned departments.
Essential Functions & Responsibilities:
- Strategic Growth Execution - Collaborate with executive leadership to define and drive regional growth strategies—including market expansion, new service line rollouts, and capacity planning—aligned with overall company objectives.
- Sales & Revenue Optimization - Guide and support local team members in building high-performance sales cultures that maximize technician productivity, drive service agreement penetration, and improve revenue per call.
- Leadership Development & Talent Management - Hire, mentor, and evaluate team members and build leadership bench strength, ensuring strong succession planning and a high-performance, accountable culture across the region. Promote retention and engagement of field and office personnel.
- Performance Monitoring & KPI Accountability - Establish clear performance benchmarks and regularly review each metric (e.g., revenue, margin, CSAT, job completion rates). Take corrective action as needed to ensure targets are met.
- Standardization & Best Practices - Drive consistency by implementing and enforcing company-wide best practices in operations, sales process, technician development, customer service, and administrative functions. Ensure all operations follow federal, state, and local regulations, including OSHA and environmental standards. Promote a culture of safety and ensure training and reporting standards are met.
- Cross-Functional Collaboration - Serve as a key liaison between departments (Finance, HR, Marketing, IT, etc.) to align regional execution with company-wide initiatives and systems.
- Cultural Stewardship & Change Leadership - Champion company values, foster engagement, and lead through change—especially during growth phases and system rollouts.
Requirements:
- Proven track record in operational leadership, Trade management, and team development.
- Strong hands-on sales and operations acumen and data-driven decision-making.
- Excellent interpersonal, communication, and leadership skills.
- Ability to travel regularly within the region.
Preferred Qualifications
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 5–10 years of multi-trade experience in (HVAC, Electrical, Plumbing, or related industries).
- Prior senior leadership in a home services company.
Location: J & W 5011 Sunbeam Rd, Jacksonville, FL 32257, USA
Don't miss out on this time-sensitive opportunity! Apply now!
Work schedule
- Monday to Friday
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Referral program
- Employee discount