Membership Growth Manager
The Membership Growth Manager is a field-based, multi-store leadership position serving one level above Store
General Managers and reporting directly to the Director of Operation's in support of District Managers. This role
strengthens operational coverage, supports the development and execution of
district priorities, and maintains a concentrated focus on retaining current
members, acquiring new members, improving membership conversion, and delivering
exceptional customer experience.
Role Purpose
• Provide an additional level of field leadership,
guidance, and accountability between Store General Managers and District
Managers.
• Ensure operational continuity across assigned stores,
including support during the District Managers’ two scheduled days off.
• Drive sustainable membership growth through improved
acquisition, conversion, engagement, and retention.
Use customer feedback and performance insights to help sales and
operational teams consistently
Work Conditions:
• The Membership Growth Manager needs to be physically fit and are expected to work in all types of weather. Work shifts are typically 8-14 hours long and may include evenings and weekends. Staff may be required to wear their own clothes (excluding what is required by Mr. Splash Car Wash) that are appropriate for the working conditions.
Roles and Responsibilities
• Support Store General Managers and their teams in
executing operational priorities, resolving escalated issues, and maintaining
consistent standards across the district.
• Provide operational leadership across assigned stores
during the District Managers’ two scheduled days off, acting in an Assistant
District Manager capacity as outlined below.
• Coach sales and operational teams on member engagement,
value communication, objection handling, conversion, and retention.
• Analyze Google reviews and Voice of the Customer
analytics to identify trends, prioritize corrective actions, and share
successful practices across the organization.
• Partner with Store General Managers to develop and
monitor action plans that improve member retention, new-member acquisition,
membership conversion, and execution consistency.
• Assist with marketing event planning and execution to
keep membership conversion and new growth opportunities central to business
strategy and marketing initiatives.
•Monitor key operating and membership performance
indicators, identify underperformance, and coordinate timely follow-up with
Store General Managers and District Managers.
• Model company standards, reinforce accountability, and
support leadership development across assigned stores.
Other Work Abilities:
• Must be able to work 40-50 hours per week.
• Must remain flexible; available to work any shift, to ensure the staffing needs are met, maintaining great customer service no matter the volume.
• Must be able to implement and apply policies and procedures.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Excellent problem-solving skills and the ability to remain calm under pressure, to avoid delays and shutdowns for customers.
• Must be able to physically perform the duties and responsibilities for all car wash operations. To include standing for extended periods of time, climbing ladders, cleaning/removing debris from tunnel trench and moving chemical barrels.
• Must maintain a proactive safety awareness, maintain a positive attitude, be a team player, and operate with integrity and honesty as a member of the Mr. Splash team.
Qualifications:
•Minimum of two years of management or team leadership
experience.
• Demonstrated success leading store operations, sales
performance, membership growth, or customer experience initiatives.
• Strong coaching, communication, analytical, and
problem-solving skills.
• Ability to lead through influence, manage competing
priorities, and support multiple locations.
• Working knowledge of membership sales, retention
strategies, customer feedback analytics, and operational performance measures.
• Availability to travel among assigned stores and
provide flexible operational coverage based on district needs.
Benefits:
- Competitive Pay
- Bonus structure in addition to salary.
- Health Care Supplement.
- Free Washes for your Personal Vehicle
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off