Competitive pay negotiated based on market and experience! Apply today!

General Manager - Crumbl Cookies

Are you a highly skilled head chef or motivated individual looking for an opportunity in culinary management or experience in the food and beverage industry? Do you have a passion for creating delicious treats and providing exceptional customer service? If your answer is yes, then we have the perfect job for you!

Crumbl Cookies, the nation's fastest-growing cookie company, is seeking a talented General Manager to join our team. We operate Mon-Sat, closed every Sunday. At Crumbl, we believe that desserts should be an unforgettable experience. With our rotating flavors, open-concept kitchens, and famous pink box, we have revolutionized the way people enjoy treats. Join us today and be a part of our delicious journey!

Overview

Crumbl Cookies is a renowned cookie and dessert company known for its innovative flavors and unique customer experience. As a General Manager, you will be responsible for overseeing 1 of 6 quick service bakery outlets in all aspects of stocking, staffing, planning, operations, production, financial performance and customer service. Your role will involve managing a team of 25-40 dedicated dessert enthusiasts, ensuring exceptional customer service, Crumbl brand standards, and maintaining the highest standards of quality and cleanliness.

Ideal candidates will be able to demonstrate skills or prior 1-3 years of experience as an executive or head chief; general manager of a quick service restaurant; or retail bakery or other made from scratch production settings.

Why Should You Apply?

• Have every Sunday off
• Enjoy a delicious cookie every day as part of your job perks
• Find satisfaction using your hands to make products
• Achievable performance based bonuses
• Decision making space and leadership autonomy
• Enjoy a fast-paced and dynamic kitchen
• Build and train your own team
• Key leadership role in our 6 outlet franchise portfolio
• Dynamic schedule of morning, mids, and nights
• New menu every week to expand culinary skills
• Continuous professional development in valuable skills e.g. team management, customer service, franchising, business management, and food preparation.
• Receive competitive pay and a comprehensive benefits package, including paid time off, health insurance, dental insurance, vision insurance, life insurance, and more
• Take advantage of paid training and mileage reimbursement
• Be part of a rapidly growing company, national brand, with opportunities for career advancement.
• Work with proactive and engaged franchise operators and owners to assure problem resolutions and outlet performance.

Responsibilities

• Manage day-to-day stocking, staffing, operations and sales which meet franchise standards and production quotas.
• Ensure smooth running quick service front of house with beyond exceptional customer experiences while serving professional quality desserts and that meets measured customer satisfaction metrics.
• Hire, recruit, develop, train, terminate and supervise your crew according to local laws and company practices.
• Maintain serve safe (Ohio's manager level 2) certification and high standards of cleanliness and food safety
• Manage inventory, COGS, and order/pick-up supplies as needed from store, 3rd party and Crumbl warehouse.
• Create weekly employee schedules, meet labor costs, and manage payroll
• Implement good company practices to develop store cultures and discipline.
• Execute marketing strategies to drive sales and increase brand awareness, grow business sales.

Crumbl bakeries operate from 8am to 10pm Monday - Thursday and 8am to 12am Friday & Saturday (Closed Sunday).

General Managers work varying shifts throughout the week to develop the team and improve operations.

Most General Managers work about 50 hours a week in store, with some hours at home, but depending on demand, holidays, and seasonality.

Qualifications (+1 year experience in the following required)

• Independent manager role, preferably in the food and beverage industry
• Recurring hiring, interviewing and selecting strong crew
• Culinary training or equivalent experience in a scratch made production setting
• Scheduling +30 crew weekly and labor cost management
• Weekly menu planning, inventory and ordering
• Excellent leadership and communication skills
• Open availability - 45-60hrs per week seasonally (busy summers, slow winters, all Sundays off)
• Understanding of good HR practices, breaks, termination and unemployment law
• Serve Safe Certified / Ohio Manager Level II
• Strong organizational and problem-solving abilities
• Basic computer; spread sheets; email; and phone app skills
• Ability to work in a fast-paced environment and handle multiple tasks
• High school degree or equivalent
• Trust worthy and reliability
• Able to lift 50lbs repeatedly through out shift
• Familiarity with apps such as WhenIwork; Workstream; Gmail; Sysco; Slack or equivalent a plus.

Compensation - DOE

• Base salary
• Performance Based Bonus
• Target Metrics Bonus
• Technology & Device Reimbursement
• Paid certifications & trainings available
• Bring your device reimbursement
• Accrued paid vacation time
• Medical, Vision, Dental
• Every Sunday off and 2nd day off Tuesday, Wednesday, or Thursday.
• Closed early on eve and day of Christmas, Thanksgiving, and early on 4th of July.

Location: Mason 5503 Deerfield Blvd, Mason, OH 45040, USA

If you are a dynamic and enthusiastic individual with a passion for baking, team building, and customer satisfaction, we want to hear from you! Apply now to join the Crumbl team and be a part of our exciting journey.