About the Opportunity
At Chick-fil-A, the Team Member role is more than just a job—it’s an opportunity. Working directly alongside an independent Owner/Operator and dedicated Restaurant Leaders, you will gain invaluable life and leadership skills that go far beyond serving great food in a friendly environment.
Front of House Team Members are the welcoming face of our restaurant. You are responsible for delivering signature Chick-fil-A hospitality, ensuring every guest experiences genuine care, prompt service, and highest-quality meals in a clean, uplifting atmosphere.
Why You’ll Love Working Here (Benefits & Perks)
We believe in caring for our team members as whole people. When you join our team, you can look forward to:
- Closed on Sundays: Guaranteed day off every week to rest, recharge, and spend time with family and friends.
- Competitive Compensation: Fair, competitive hourly wages with opportunities for merit-based advancement.
- Flexible Scheduling: Work-life balance tailored to accommodate school schedules, family commitments, and personal activities.
- Direct Leadership Mentorship: Learn business and leadership skills hands-on from an experienced Operator and leadership team.
- Intentional Career Development: Clear growth pathways to advance into Trainer, Shift Leader, and Director roles.
- College Scholarship Opportunities: Eligibility to apply for Chick-fil-A Remarkable Futures Leadership Scholarships ($1,000–$25,000).
- Positive & Uplifting Culture: A fast-paced, high-energy environment built on mutual respect, teamwork, and service to others.
- Meal Discounts & Uniforms: Employee meal privileges during shifts and provided uniforms.
Key Responsibilities
As a Front of House Team Member, your primary focus is creating a remarkable guest experience across all service points (Dining Room, Drive-Thru, Mobile Order Pickup, and Front Counter).
Hospitality & Guest Service
- Deliver the "Core 4":
- Create and maintain eye contact.
- Share a warm, authentic smile.
- Speak with an enthusiastic, friendly tone.
- Make personal, emotional connections with every guest.
- Exemplify genuine servant-hearted hospitality, ensuring guests always hear "My Pleasure."
- Address guest inquiries and resolve any concerns with urgency, empathy, and grace.
Operational Excellence
- Accurately take orders and process payments using point-of-sale (POS) systems and drive-thru mobile ordering tablets.
- Prepare, package, and present beverages, desserts, and food orders with precision, freshness, and speed.
- Maintain strict adherence to food safety, sanitation, and cleanliness procedures throughout the dining room, restrooms, counter, and drive-thru areas.
- Multitask quickly, efficiently, and thoroughly in high-volume, fast-paced rushes.
- Restock paper goods, condiments, and beverage stations proactively.
Teamwork & Standards
- Honor, uphold, and encourage fellow team members to live out the vision and values of the Restaurant.
- Communicate clearly and respectfully with Front of House and Kitchen team members to ensure smooth order flow.
- Adhere strictly to Chick-fil-A appearance, hygiene, and uniform standards at all times.
- Perform opening, mid-shift transition, or closing cleaning checklists and other duties as assigned.
Qualifications & Expectations
We look for team members who bring a positive attitude, strong work ethic, and a passion for serving others.
Desired Qualities
- Consistency & Reliability: Punctual and dependable with consistent attendance.
- Positive & Energetic Attitude: Upbeat, cheerful, and naturally inclined to serve others.
- Strong Interpersonal Skills: Excellent verbal communication and active listening abilities.
- Team-Oriented & Adaptable: Thrives in a collaborative team environment and embraces feedback and learning.
- Detail-Oriented & Efficient: Able to maintain focus on order accuracy and speed under pressure.
Physical Requirements
- Ability to stand and walk on your feet for extended periods (shifts of 4–8+ hours).
- Ability to lift, push, pull, and carry items up to 50 lbs on a regular basis.
- Ability to work comfortably in varying conditions (including outdoor drive-thru lane operations in weather-appropriate gear).
- Continuous bending, reaching, stooping, and repetitive hand motions.