Assistant Director of Front of House
Position Overview
The Assistant Director of Front of House supports the Executive Director of Operations in leading daily guest experience and Front of House operations with excellence, consistency, and care. This role helps oversee hospitality, service execution, team development, cleanliness, speed of service, and operational systems while creating a culture rooted in teamwork, ownership, hospitality, and operational excellence.
The Assistant Director of Front of House plays a key role in ensuring guests consistently receive fast, accurate, and genuinely caring service while helping develop and support the Front of House team. This leader will work closely with the Executive Director of Operations and leadership team to maintain strong systems, execute high hospitality standards, and create an environment where team members feel supported, challenged, and equipped to succeed.
This role requires strong leadership presence, operational awareness, attention to detail, and the ability to lead effectively in fast-paced environments.
Key Responsibilities
Guest Experience & Hospitality
- Support and help lead the overall Front of House guest experience during all dayparts
- Help uphold high standards of hospitality, customer care, and operational excellence
- Ensure guests consistently receive accurate, fast, friendly, and attentive service
- Help coach team members on hospitality standards and guest interaction expectations
- Assist with guest recovery situations by responding with professionalism, empathy, and urgency
- Foster a culture where guests feel genuinely welcomed, valued, and cared for
- Help identify opportunities to improve hospitality and guest satisfaction
Front of House Operations
- Support daily Front of House operations including dining room, drive-thru, front counter, mobile orders, and catering handoff
- Help lead operational execution during peak business periods while maintaining speed, accuracy, and hospitality
- Ensure strong communication and teamwork between Front of House and Back of House operations
- Maintain high cleanliness, organization, and appearance standards throughout all guest-facing areas
- Assist with labor deployment and positioning to support operational efficiency
- Ensure operational procedures and systems are followed consistently
- Support catering execution and hospitality for large orders and community events
Team Leadership & Development
- Support the coaching, training, and development of Front of House team members
- Help create a culture centered around teamwork, accountability, ownership, and encouragement
- Assist with onboarding and training new Front of House team members
- Help identify and develop future leaders within the Front of House team
- Support coaching conversations and performance accountability with professionalism and care
- Foster a positive and high-performing environment where team members feel valued and supported
- Partner with the leadership team to support morale, engagement, and development initiatives
- Directly lead the Front of House Shift Leaders and ensure they are supported to execute operational expectations and maintain consistent accountability
Systems & Operational Excellence
- Help maintain and improve Front of House systems that increase consistency, efficiency, and execution
- Support operational goals related to speed, accuracy, hospitality, and guest satisfaction
- Assist with shift readiness and operational planning during busy periods and special events
- Support labor stewardship and daily operational organization
- Support food cost initiatives with particular focus on desserts and condiments
- Help maintain accountability and consistency across Front of House operations
- Protect the quality and consistency of the guest experience through strong execution and leadership
Leadership Expectations
- Lead with humility, professionalism, and servant leadership
- Create a culture of hospitality, urgency, teamwork, and excellence
- Maintain calm and effective leadership in fast-paced environments
- Communicate clearly and professionally with guests, team members, and leaders
- Balance operational execution with intentional people development
- Model strong work ethic, consistency, and guest-first leadership
- Protect and uphold the culture, standards, and vision of the restaurant
Desired Qualifications & Characteristics
- Passion for hospitality, leadership development, and guest experience
- Strong leadership and communication skills
- Ability to thrive in fast-paced and high-pressure environments
- High level of emotional intelligence and relational leadership
- Strong organizational and problem-solving abilities
- Ability to coach and encourage others effectively
- Experience in restaurant operations, hospitality, or leadership preferred
- Strong attention to detail and operational consistency
- Ability to lead both systems and people effectively
Additional qualifications:
- Able to work 20+ hours a week and various shifts per week
- Have reliable transportation
- Be authorized to work in the United States
- Must be able to life up to 50 pounds and stand for up to 8 hours
Our Vision for This Role
The Assistant Director of Front of House plays an important role in helping create a guest experience centered around hospitality, care, and operational excellence. They are responsible for ensuring the Winning Hearts Every Day strategy is being carried out in the restaurant.
This leader helps ensure guests feel genuinely welcomed and valued while supporting the development and success of the Front of House team. This role is designed to strengthen operational systems, develop future leaders, and support the long-term success and culture of the restaurant.
Benefits
- Competitive Pay
- Scholarship Opportunities - $1,500-$25,000
- Flexible Scheduling
- Paid Time Off
- Retirement Plan
- Meal Benefits Every Shift
- Sundays Off–Always
- Medical/Dental/Vision Benefits
- Leadership Development
Benefits
- Flexible schedule
- Health insurance
- Employee discount
- Paid training
- Other
- Paid time off
- 401(k)
- 401(k) matching