Director
Description
A Chick-fil-A Director is someone who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. A Chick-fil-A Director is responsible for overseeing and executing daily restaurant operations and keeping team members, trainers and team leaders, accountable for each component of our Winning Hearts Everyday strategy. A Director's main areas of focus are implementing systems to ensure world-class execution, so that the restaurant's Front of House and Back of House run effectively, and coaching/developing team members, trainers, and directors. Directors will lead by example and set the tone that others will follow.
This role is focused on improving restaurant performance by executing Chick-fil-A’s vision of being the world’s most caring company. A Director will assist the Executive Director in responsibility for restaurant operations, financials, sales growth, assisting in talent acquisition, and guest experience. As a whole, a director will approach the business as a business owner, looking at both the here-and-now and long-term goals of the business.
Responsibilities
- Model Leadership: Lead and participate in day-to-day activities in a high-volume, fast-paced restaurant
- Strategic Leadership: Develop and implement strategic plans to drive operational excellence and achieve business objectives across both the FOH and BOH for the Merle Hay Chick-fil-A.
- Operational Oversight: Provide leadership and guidance to Chick-fil-A Operators and their management teams to ensure consistent execution of operational standards, including food quality, service, cleanliness, and hospitality.
- Financial Management: Monitor financial performance and key performance indicators (KPIs), identify areas for improvement, and implement strategies to maximize profitability and efficiency.
- Team Development: Support Directors in recruiting, training, and developing high-performing management teams and frontline staff. Provide coaching and mentorship to foster a culture of excellence and continuous improvement.
- Quality Assurance: Ensure compliance with Chick-fil-A brand standards, policies, and procedures across all operational areas, including food safety, customer service, and facility maintenance.
- Community Engagement: Actively participate in community events and initiatives to promote Chick-fil-A's brand and values. Build relationships with local organizations and stakeholders to enhance brand awareness and support community outreach efforts.
- Communication and Collaboration: Facilitate open communication and collaboration between Chick-fil-A Directors, team leads and team members to drive alignment and achieve shared goals.
- Performance Evaluation: Conduct regular performance evaluations and assessments of Chick-fil-A Merle Hay to identify strengths, weaknesses, and opportunities for improvement. Develop action plans to address performance gaps and drive continuous improvement.
- Crisis Management: Lead the response to operational challenges, emergencies, or crises as they arise, ensuring swift and effective resolution while minimizing impact on business operations.
- Innovation and Growth: Identify opportunities for innovation and growth within the Chick-fil-A system, including new initiatives, menu enhancements, technology solutions, and expansion opportunities.
Benefits:
- Competitive salary commensurate with experience
- Potential Performance-based incentives and bonuses
- Health insurance and other benefits
- Opportunities for career advancement and professional development
- Positive and supportive work environment with a focus on teamwork and personal growth
Requirements
- 3+ years of restaurant management experience, preferably in a quick-service or fast-casual environment
- Proven leadership abilities with a track record of effectively managing teams and driving results
- Strong communication and interpersonal skills, with the ability to build positive relationships with team members, customers, and stakeholders
- Excellent problem-solving skills and the ability to make sound decisions in a fast-paced environment
- Demonstrated commitment to upholding high standards of quality, service, and cleanliness
- Proficiency in Microsoft Office applications and restaurant management software
- Availability to work flexible hours, including evenings, weekends, and holidays (minimum two nights a week and Saturday availability)