A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative, and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leader
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
- Employee meals (a $2,500 value)
- Two uniforms included
- Opportunities for career advancement and professional development
- Positive and supportive work environment with a focus on teamwork and personal growth
Team Leader Responsibilities:
- Participating operationally in day-to-day activities in a high-volume, fast-paced Restaurant
- Offer an immediate and respectful response to guests' needs
- Assist in training new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize the day
- Excellent communication skills, both written and spoken
Qualifications and Requirements:
- High moral character fitting for Chick-fil-A
- Ability to work in a fast-paced environment
- Continually interface with guests to provide quick, friendly, and accurate service
- Make Emotional Connections with Guests
- Reliable transportation
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Saturday availability required
- Ability to work a minimum of two nights a week
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
