At Chick-fil-A Four Points in Northwest Austin (7710 N FM 620, Bldg. 9, Austin, TX 78726), we are seeking a highly motivated, servant-hearted Front of House Director to lead our restaurant operations with excellence. The Front of House Director is responsible for driving performance, developing leaders, delivering exceptional guest experiences, and stewarding the Chick-fil-A brand in our local community.
This role requires a strong business acumen, hands-on leadership style, and a passion for developing people and serving others. This is a General Manager-caliber position. Completely open availability is required - must be available to work any day, any time.
Key Responsibilities
Operational Excellence
- Oversee daily restaurant operations, ensuring exceptional food quality, cleanliness, and service
- Maintain high standards in food safety, compliance, and brand execution
- Monitor key performance metrics (sales, labor, food cost, waste, productivity)
- Ensure consistent execution of Chick-fil-A systems and procedures
Leadership & Team Development
- Develop high-performing leaders and team members
- Coach and mentor department leaders
- Build a strong leadership pipeline through intentional development plans
- Foster a culture of accountability, teamwork, and servant leadership
Financial Management
- Manage P&L performance to meet or exceed financial targets
- Control labor, food cost, and operational expenses
- Drive sales growth through operational efficiency and guest satisfaction
Guest Experience
- Ensure every guest receives fast, friendly, and accurate service
- Address guest concerns promptly and professionally
- Model hospitality and create a culture that prioritizes care and excellence
Community Engagement
- Represent Chick-fil-A Four Points within the local community
- Build relationships with schools, organizations, and local businesses
- Support marketing initiatives and community events
Qualifications
- 3–5+ years of restaurant or hospitality management experience (QSR preferred)
- Proven experience leading large teams (50+ team members preferred)
- Strong financial and operational management skills
- Demonstrated ability to develop leaders and build culture
- High emotional intelligence and servant leadership mindset
- Availability to work flexible hours, any day, any time including early mornings, evenings, and weekends
Desired Traits
- Results-driven with strong attention to detail
- Positive attitude and growth mindset
- Strong communication and conflict resolution skills
- Ability to thrive in a fast-paced environment
- Commitment to Chick-fil-A’s values and standards of excellence
Compensation & Benefits
- $23-$27/hour
- Competitive salary (based on experience)
- Leadership development and advancement opportunities
- Health benefits
- Paid time off
- A values-driven, supportive work environment
Why Join Chick-fil-A Four Points?
Chick-fil-A is more than a restaurant — it’s a place where leaders are developed, teams are strengthened, and communities are served. As a Front of House Director, you’ll have the opportunity to shape culture, grow people, and drive meaningful results in a business committed to excellence and impact.
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Night shift
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Referral program
- Employee discount
- Paid training