Are you passionate about delivering exceptional customer experiences and leading a dynamic team in a unique, upscale environment? No Soliciting is a members-only speakeasy is seeking a talented and dedicated Floor Manager to join our team. As a Floor Manager, you will play a key role in ensuring the seamless operation of our venue. You will be responsible for overseeing the nightly flow of service, managing staff performance, and ensuring that each members enjoys a top-tier experience. If you have a flair for hospitality, strong leadership skills, and thrive in a fast-paced, sophisticated setting, we want to hear from you.
- Assist the General Manager and Management Team with operations, management of
staff and guest experience.
- Coordinate daily operations, plan shifts, and proactively address/solve issues to ensure
excellent guest experience.
- Act as a brand ambassador for N/S and Rise Brands; ensure values are upheld to both
external and internal audiences.
- Establish positive relationships with all guests; handle complaints, requests and
inquiries, as needed and follow up to ensure guest satisfaction.
- Monitor, correct and report health and/or safety issues to ensure a safe environment for
guests and staff.
- Assist with facility management including game/activities and equipment maintenance.
- Hold teams accountable to established policies, standards and procedures
- Support colleagues at peak times and undertake any operational duty which might be
reasonably required.
- Lead the completion of End of Day reporting at the close of business; collect,
audit and securely deposit daily revenue.
- Support new hire and on-going training to ensure the staff has strong position
skill abilities, product knowledge and provide friendly guest service.
- Help manage performance by coaching in the moment and using
corrective/disciplinary action, as needed.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching