OVERVIEW:
The Senior General Manager (Multi-Unit) is responsible for leading day-to-day operations across multiple No Soliciting locations, ensuring a consistent, elevated member experience while driving strong financial performance. This role acts as a floating operational leader partnering closely with in-venue managers, coaching teams, and holding each location accountable to brand standards, service execution, and business results.
This is a hands-on leadership role that requires visibility in the venues, strong operational instincts, and the ability to lead teams through accountability, development, and execution.This position reports directly to the VP of Operations.
RESPONSIBILITIES:
Multi-Unit Operational Leadership
- Oversee operations across three No Soliciting locations, maintaining consistent execution of brand standards
- Float between locations based on business needs, peak periods, and operational priorities
- Ensure alignment in service model, member experience, and daily execution
- Act as the operational bridge between field teams and home office
Business & Financial Performance
- Own and drive key performance metrics across all locations, including:
- Revenue growth
- Labor management and efficiency
- Cost of goods (COGS)
- Inventory accuracy and controls
- Event revenue performance
- Analyze weekly and monthly business trends and implement action plans
- Hold General Managers accountable to financial targets and operational standards
- Partner with leadership to identify opportunities for growth and efficiency
Team Leadership & Development
- Lead, coach, and develop General Managers and leadership teams across all locations
- Establish a culture of accountability, ownership, and continuous improvement
- Support hiring, onboarding, and performance management of key roles
- Conduct regular in-venue coaching, touchbases, and performance reviews
Member Experience & Service Standards
- Ensure a high-touch, personalized member experience across all locations
- Maintain and evolve service standards in alignment with brand expectations
- Address and resolve elevated guest or member concerns with professionalism and urgency
- Monitor guest feedback (Chatmeter, direct feedback, etc.) and drive improvements
Operational Excellence & Compliance
- Ensure all locations meet operational, safety, and compliance standards
- Maintain consistency in SOP execution, cleanliness, and facility standards
- Oversee inventory systems, ordering processes, and operational tools
- Lead execution of company initiatives, rollouts, and process improvements
Events & Revenue Activation
- Partner with events teams to drive event sales and execution quality
- Ensure alignment between operations and events to deliver seamless experiences
- Monitor event performance, staffing, and profitability
Qualifications
- 3+ years of multi-unit or senior-level hospitality management experience
- Proven track record of driving financial performance and operational excellence
- Strong leadership presence with the ability to coach and develop teams
- High attention to detail with strong organizational and execution skills
- Ability to thrive in a fast-paced, high-energy environment
- Flexible schedule including nights, weekends, and holidays
- Experience with POS, labor systems, and inventory management tools (Toast, CrunchTime, etc. preferred)
Success Profile
- Leads from the floor, not from a desk
- Holds standards without losing the culture
- Balances hospitality with business performance
- Creates alignment across multiple teams and locations
- Moves quickly, communicates clearly, and executes consistently
Work schedule
- Weekend availability
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Employee discount