At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our Café Assistant Managers are key to delivering on this promise which is driven by the Tropical Smoothie Café values: Solid Relationships, Playing to Win, Creative Spirit, and Living Better.
We are looking for Assistant Managers who:
- Value a positive work environment
- Bring energy and a smile to work every day
- Enjoy serving guests and meeting new people
- Want to work in a culture that promotes continued development of management skills
- Help team members realize their full potential
DUTIES & RESPONSIBILITIES
Cafe Operations
Manages and delegates daily functions of the café:
- Food Preparation
- Serving Guests
- Daily and weekly cleaning duties
- Proper maintenance and cleanliness of equipment
- Catering Coordination
- 3rd Party Delivery Coordination
- Manages ordering and inventory for all products
- Communicates and stays updated on all marketing and promotional materials
- Manages schedule conflicts for all team members
Staff Development & Training
- Interacts with team members and customers with a fun and welcoming attitude
- Ensure new and current team members are up to date on online training, food handling certification and Serve Safe requirements if applicable
- Provide regular feedback to employees regarding their performance
- Presents a consistent, professional image of the cafe, lead by example by following applicable policy and procedures
Guest Satisfaction and Brand Loyalty
- Maintains and exceeds customer expectations to build brand loyalty
- Follows all safety and security policies set by the brand
- Ensures food quality and 100% customer satisfaction
BENEFITS
- Excellent hourly pay+ tip share
- Weekly Pay
- Paid time off
- 401K matching
- Free employee meal
PREFERRED EXPERIENCE
- 2 years of managerial experience in food service, restaurant, catering or grocery environment with demonstrated increased responsibility
- Experience training, mentoring and coaching individuals
- Demonstrated ability to drive operational excellence in both front of the house and back of the house
- Track record of managing cost of goods
- Current ServSafe Certification
- Basic computer skills, including e-mail, internet, spreadsheets and word processing
- Effective verbal and written communication skills
- Ability to pass drug test/background check
- Must have reliable transportation - coverage of other cafes may be required
WORK ENVIRONMENT
- Positive, fun, upbeat atmosphere, where teamwork is a must and individuals are valued
- Clean environment: NO grease, NO fryers!
- Comfortable uniforms: polos, t-shirt, shorts / jeans, and tennis shoes
- 24-45 hour work week
- Work Hours will generally fall within 8:00 to 5:00, however when coverage is needed, our cafe operations hours are:
- Monday-Friday: 6:00 AM to 9:30 PM
- Saturday: 7:30 AM to 9:30 PM
- Sunday: 9:30 AM to 8:30 PM
Work schedule
- 8 hour shift
- Weekend availability
- Day shift
- Overtime
- Holidays
Supplemental pay
- Tips
- Bonus pay
Benefits
- Paid time off
- 401(k) matching
- Employee discount
- Paid training