Our Brand History and Summary: Working at a Chick-fil-A® Sherrills Ford is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A® Sherills Ford is locally owned by Mr. Yang and his family. Combined, he has over 10 years of Chick-fil-A® experience. His experience includes being a former team member at a Chick-fil-A® in North Carolina, Chick-fil-A® Grand Opening Supervisor and owner of his very own Chick-fil-A® in Toronto, Canada. He is extremely passionate about creating remarkable experiences that have a positive impact on all he serves and employs. With a history of developing executive restaurant leaders, creating memorable experiences in his restaurant, he is excited about the opportunity to own and operate Chick-fil-A® in Sherrills Ford.
Thank you for your interest in a leadership position at Chick-fil-A® Sherrills Ford. We believe the best teams care deeply about people, run excellent operations, and grow profits for a purpose to invest back into our team and community. We’re building a team that values people and performance equally, where leadership means investing in others while driving results. We look forward to meeting you and determining a win-win scenario for employment. Below you will find the job description, benefits, responsibilities, qualification and requirements. Your role may require additional qualifications, training and certifications.
Job description
A Team Captain (Team Leader) in Training is someone hungry for growth — personally, professionally, and for their team. They see this as more than a job; it’s an opportunity to build something meaningful. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Captains are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Captain’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Captains lead by example and set the tone that others will follow.
Position Type:
- Full-time (30+ hours year around) ***Hours fluctuate based on business needs
- Front of House (Drive Thru, Front Counter related) or Back of House (Kitchen related)
Our Benefits Include:
- A leadership track with clear growth opportunities, whether your goal is to master operations or move into higher leadership roles.
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Team Captain in Training Responsibilities:
- Foster a culture that values both people and performance, encouraging team camaraderie while driving high standards.
- Take personal ownership for your area of the business, from guest experience to team culture to operational excellence.
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Cash Management and daily financial duties
- Excellent communication skills, both written and spoken
- Execute and evaluate food safety and food quality systems and processes
- Manage food inventory
- Execute and Evaluate restaurant Checklists
Qualifications and Requirements:
- Desire for long-term growth and a future with Chick-fil-A
- Initiative to step in and ownership to see things through
- Leadership Experience preferred; not required
- Teachable and humble, eager to learn from leaders and help others grow
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
This job description is specific to Chick-fil-A Sherrills Ford. You may be required to fulfill additional duties beyond the details in this posting.