Front of House Manager
Pizza Inn of Rocky Mount
Role Summary
Are you a dynamic hospitality leader with a passion for excellence? Join the award-winning Pizza Inn of Rocky Mount, one of the top-performing stores in the country, as our Front of House Manager. Lead a talented team, create memorable experiences, and uphold our high service standards. Ready to make a significant impact? We want to hear from you!
Key Responsibilities
Leadership & Guest Experience
- Be the Face of Our Brand: Greet guests warmly as they enter, ensuring every interaction reflects our commitment to excellence.
- Guest Engagement: Lead pre-shift meetings to share updates, special requests, and service goals.
- Reservation Management: Oversee guest reservations and design floor plans to optimize the guest experience.
- Issue Resolution: Address and resolve guest concerns promptly to maintain our high service standards.
Operational Excellence
- Service Oversight: Manage the daily dining room operations—from setup to service and breakdown across various service types (buffet, a la carte, parties, etc.).
- Quality & Cleanliness: Maintain a pristine dining environment by ensuring that service areas, equipment, and team member uniforms are immaculate.
- Team Coordination: Serve as the liaison between the dining and kitchen teams to ensure smooth, efficient service.
Administrative & Financial Management
- Budget Management: Monitor labor and supply costs, adjusting schedules and resources to meet budgetary goals.
- Technology Utilization: Use computer systems and tools (including Microsoft Office Suite) for scheduling, forecasting, revenue reporting, and correspondence.
- Inventory Oversight: Maintain and account for dining room assets such as silverware, glassware, and other essentials to ensure readiness and cost control.
- Performance Analysis: Review financial and operational reports to identify opportunities for efficiency and revenue growth.
Team Development & Training
- Lead & Inspire: Recruit, train, and supervise dining team members to cultivate a high-performing, guest-focused team.
- Innovation in Service: Develop and implement new service strategies, promotions, and team contests to boost guest satisfaction and repeat business.
- Continuous Improvement: Provide constructive feedback, absorb suggestions, and work collaboratively with upper management to refine procedures.
Additional Duties
- Safety & Emergency Preparedness: Ensure all team members are trained and prepared for emergency situations.
- Service Innovation: Suggest and implement improvements in dining service procedures and layout.
- Extra Assignments: Assist with other projects and duties as required by the General Manager.
What We’re Looking For
- Experience: Prior experience in food service management or a similar hospitality role.
- Skills: Exceptional leadership, communication, and multitasking abilities with a guest-first mindset.
- Technical Proficiency: Basic proficiency in Microsoft Office and related scheduling/reporting tools.
- Physical Requirements: Capable of performing physical tasks including lifting up to 50 pounds, and standing or walking for extended periods.
- Language: Must be fluent in English—both written and spoken.
Why Join Us?
At Pizza Inn of Rocky Mount, we’re not just a team—we’re a family dedicated to excellence. We offer:
- Competitive Compensation & Benefits: Recognizing your contributions with competitive pay and performance incentives.
- Professional Growth: Continuous training, mentorship, and clear paths for career advancement.
- Vibrant Culture: A dynamic work environment that values innovation, teamwork, and a positive attitude.
Become a key player in our mission to redefine dining excellence and create memorable experiences for every guest. If you’re ready to lead, inspire, and grow with us, apply today!
Work schedule
- Overtime
- Day shift
- Night shift
- Weekend availability
Supplemental pay
- Bonus pay
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Employee discount
- Paid training