A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping Team Members accountable for each component of Operational Excellence and our 2nd Mile Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively and coaching/developing Team Members. Shift Leaders lead by example and set the tone that others will follow.
Who We Are
At Chick-fil-A Harvard Park, we hire people that believe in our daily mission to "work passionately, give great effort, and go the second mile". We hire people who want live this out daily as a part of a great brand like Chick-fil-A.
Our Promise to You
Our promise as an organization is "to care deeply for our people, assist in the development of life skills, and journey together in the pursuit of each person's dreams". When you join our team, you become a part of our family. Here are some other potential perks to working on our team:
- A fun, fast-paced work environment
- Work scheduling that fits your busy life
- Always closed on Sundays
- Learning first-hand from an experienced Operator in a clean and safe environment
- Paid, intentional training program
- Scholarship and tuition-assistance opportunities
- Competitive pay
- Access to heath insurance and retirement matching
- Free break food and family food discounts
Shift Leader Responsibilities
- Participates operationally in day-to-day activities in a high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
Qualifications and Requirements
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.