At Chick-fil-A, the Director role is more than a job; it’s a calling to lead with influence and impact. The Front of House Director plays a critical role in shaping the guest experience, developing leaders, and ensuring operational excellence across all service channels. By driving strategy, coaching leaders, and fostering a culture of care, the Front of House Director strengthens our restaurant today while building the leaders of tomorrow.
Position Type
- Full-time
Our Benefits Include
- Engaging Leadership Environment – Lead, coach, and inspire a team where you can make a lasting, positive impact
- Work-Life Balance – Flexible scheduling and closed on Sundays
- Professional Development – Access to leadership training, certifications, and career coaching
- Experienced Leadership Support – Learn first-hand from an Operator and Director team with over 50 years of combined Chick-fil-A experience
- Career Growth Pathways – Opportunities to advance within Chick-fil-A, with priority given to developing and promoting from within
- Scholarship Opportunities – Access to Chick-fil-A’s Remarkable Futures Scholarship program, which has awarded more than $215 million to Team Members since 1973
- Field Talent & Training Opportunities – Participate in Chick-fil-A’s Field Talent program, traveling to new restaurant openings or corporate-owned locations to train teams and gain hands-on leadership experience
- Free Meals & Discounts – Complimentary meals during shifts and discounted meals off the clock
- Competitive Pay – Rewarding compensation for leadership responsibilities
Job Summary
The Front of House Director at Chick-fil-A Ocean Township is responsible for leading the overall strategy, development, and performance of all Front of House Operations. This role drives long-term guest satisfaction, operational excellence, and financial stewardship by building effective systems and fostering a culture where every Team Member has the opportunity to grow and succeed.
The Front of House Director champions our Purpose — to promote C.A.R.E. (Compassion, Accountability, Responsibility, and Excellence) for our Team Members and Guests and helps bring our Vision to life: to create meaningful relationships by providing support and empowerment by living out our Core Values (Always have a P.U.L.S.E.) — Positive attitude, Unreasonable hospitality, Leadership, Servant mindset, and Exceptional food.
Responsibilities
- Strategic Leadership – Develop and execute FOH strategies aligned with Chick-fil-A’s Critical Success Factors: Leadership, Talent, Financial Stewardship, Sales & Brand Growth, and Customer Experience.
- People Development – Coach and grow Team Leaders and Team Members through clear expectations, accountability, and leadership development.
- Operational Excellence – Design, optimize, and maintain systems that drive seamless FOH operations, consistent service, and efficient performance across all sales channels.
- Financial Stewardship – Manage FOH labor, food, and operational costs; conduct safe and till audits; use reporting tools to drive profitability and efficiency while supporting high service standards.
- Customer Experience – Ensure FOH teams consistently deliver Chick-fil-A’s Core 4, Second-Mile Service, and Winning Hearts Every Day strategy, providing exceptional guest satisfaction and efficient, timely service.
- Continuous Improvement – Innovate and adapt systems, policies, and practices to improve efficiency, guest satisfaction, and team engagement.
- Collaboration – Work closely with the Operator, Directors, and leadership team to align goals, share best practices, and contribute to organization-wide strategy.
- Compliance & Standards – Maintain safety, sanitation, and quality assurance standards; ensure compliance with third-party inspections.
Requirements
- Proven leadership experience with a track record of coaching and developing leaders.
- Strong knowledge of Chick-fil-A operational standards, Core 4, Second-Mile Service, and FOH best practices.
- Excellent communication and interpersonal skills with the ability to inspire and influence others.
- Highly organized, forward-thinking, and solutions-oriented; skilled at prioritization in a fast-paced environment.
- Financial acumen with ability to manage budgets, control costs, and analyze performance data.
- Flexible availability, including opening/closing responsibilities, peak hours, and special events.
- Commitment to continuous improvement, guest satisfaction, and maintaining high operational standards.
- Alignment with Chick-fil-A Ocean’s Purpose (C.A.R.E.), Vision (meaningful relationships through support & empowerment), and Core Values (P.U.L.S.E.); models servant leadership daily.
Work schedule
- 8 hour shift
- Weekend availability
- Monday to Friday
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Paid training