At Chick-fil-A, the Team Leader role is more than a job; it’s a leadership opportunity. Team Leaders play a key role in creating a positive work environment, guiding Team Members, and ensuring that every Guest receives the signature Chick-fil-A service and food quality we are known for. By leading shifts with excellence and modeling our values, Team Leaders gain hands-on leadership experience that serves as a stepping-stone to future growth in business and the community.
Position Type
- Full-time and Part-time
Our Benefits Include
- Engaging Work Environment – Lead and inspire a team where you can make a lasting, positive impact
- Work-Life Balance – Flexible scheduling and closed on Sundays
- Experienced Leadership Support – Learn first-hand from an Operator and Director team with over 50 years of combined Chick-fil-A experience
- Career Growth – We are committed to developing our Team Leaders into future Directors and beyond, and we prioritize promoting from within
- Scholarship Opportunities – Access to Chick-fil-A’s Remarkable Futures Scholarship program, which has awarded more than $215 million to Team Members since 1973
- Discounted Meals – Enjoy discounted meals while on-shift
- Competitive Pay – Rewarding compensation for leadership responsibilities
Job Summary
The role of the Front of House Team Leader is to lead the front counter, dining room, and drive-thru teams with excellence. FOH Team Leaders create a positive environment, ensure smooth shift operations, and coach Team Members to deliver attentive, friendly, and guest-focused service.
Responsibilities
- Lead FOH shifts to meet or exceed speed of service, order accuracy, and guest satisfaction goals
- Model and protect Chick-fil-A’s culture by demonstrating our Purpose, Vision, and Core Values in every interaction
- Ensure the daily use of operational systems within the FOH
- Hold Team Members accountable to performance and service standards
- Assign roles and breaks strategically to maintain full coverage
- Anticipate and resolve bottlenecks before they impact Guests
- Maintain clear communication with BOH leadership for optimized throughput
- Proactively address Guest concerns with professionalism and urgency
- Oversee cash management processes
- Ensure opening and closing procedures are completed with excellence
- Monitor dining room cleanliness, atmosphere, and hospitality throughout the shift
Requirements
- Proven ability to manage shift operations independently
- Strong situational awareness and decision-making in high-pressure moments
- Skill in balancing Guest needs with operational priorities
- Confidence in giving direction and making real-time adjustments
- Reliability in executing shift checklists and procedures
- Knowledge of labor and food cost management
- Strong communication and interpersonal skills
- Team-oriented, adaptable, dependable, and consistent in work ethic
- Able to work a flexible schedule, including peak meal periods
- Ability to lift up to 50 lbs and stand for long periods
Benefits
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
- Paid training