The Applebee's|IHOP Shift Manager reports directly to their General Manager. The manager directly supervises Applebee's|IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.
Responsibilities include:
- Executing local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current Applebee's|IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
- Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
- Managing the restaurant floor, focusing on regular contact with guests.
- Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
- Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
- Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
- Available to work days, nights and weekends
Benefits:
Competitive Pay
Flexible Hours
Paid Training
Real Advancement Opportunities
Requirements:
- High school diploma or equivalent experience
- Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
- Basic computer skills including Email, MS Excel, MS Word is a plus
- The above is not an all-inclusive job description.
Work schedule
- Other